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registration problems

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Tips and Tricks HQ Support Portal › Forums › WP eMember › registration problems

Tagged: email, Register, registration, Registration Page

  • This topic has 18 replies, 6 voices, and was last updated 10 years, 7 months ago by admin.
Viewing 15 posts - 1 through 15 (of 19 total)
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  • Author
    Posts
  • August 22, 2011 at 11:59 pm #4130
    myln
    Member

    Hi,

    I am using the latest version of eMember and I am having a problem with the registration page. A new user makes a purchase and the email with the registration link is send correctly. When the user fills the username and password and clicks the REGISTER button (in the registration page) I get in RED the following at the top of the page and nothing happens.

    Username:

    Email:

    Password:

    Any ideas as to why I get this behavior?

    Thanks in advance

    August 23, 2011 at 1:14 am #35778
    admin
    Keymaster

    Please post a link to your registration page. What exact version of eMember do you have installed?

    August 23, 2011 at 8:39 am #35779
    myln
    Member

    Hi,

    Thanks for the reply.

    To reach the registration page you need first to make a purchase through paypal so if I post the link here you won’t be able to see it. You can see a screenshot of the error here :http://goo.gl/RpjlZ

    I tried different thinks like disabling items from the settings, removing the protection from the registration page, enabling debugging to see if I get any errors but could not find anything that maybe causing this problem.

    I have installed Wp eMember v6.9.7

    Thanks again

    August 23, 2011 at 8:59 am #35780
    admin
    Keymaster

    I actually need to be able to see the HTML source to determine the cause. There are two options

    1) You can temporarily enable free membership so I can check the registration page

    or

    2) You can create a test page and place a shortcode to create a back door registration form for me to see. This page will explain more (check the back door registration form section):

    http://www.tipsandtricks-hq.com/wordpress-membership/wp-emember-miscellaneous-tweaks-248

    August 23, 2011 at 9:20 am #35781
    myln
    Member

    Hi,

    I have enabled free membership so here is the page:

    http://goo.gl/UhFRF

    Thanks

    August 23, 2011 at 9:35 am #35782
    admin
    Keymaster

    Thank you. You can disable the free membership now. I don’t see anything weird in the HTML code. I have sent you an email to get site access so I can check the PHP code of the plugin to see where those 3 lines are coming from.

    August 23, 2011 at 10:02 am #35783
    myln
    Member

    done

    August 23, 2011 at 11:43 am #35784
    admin
    Keymaster

    The last build of eMember seem to have a minor validation glitch which caused this issue. We have reverted the eMember build to the last stable build (v5.9.5) where it should be working correctly. If anyone else is seeing this exact issue please get another build of eMember from here and you should be fine:

    https://support.tipsandtricks-hq.com/update-request

    August 23, 2011 at 3:17 pm #35785
    cflyrun
    Member

    Just FYI I tried to manually register a member this AM and had this problem as well. Will be downgrading til the next update.

    Daisy

    August 24, 2011 at 12:23 am #35786
    admin
    Keymaster

    Uploaded a new build where we addressed this validation issue.

    February 8, 2012 at 9:59 pm #35787
    efiguera
    Member

    Admin please state Uploaded what new build? What version of emember. I have 6.3.5 and I am having the same issue. After user goes to registration link from email and inputs new username and password nothing happens. I look at members and they appear but with no username.

    February 8, 2012 at 10:17 pm #35788
    Peter
    Member

    Hi,

    Your version is old.

    Just follow the instructions here to get the latest version:

    https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

    October 2, 2014 at 10:17 pm #35789
    DWinkler
    Member

    Hello I have been trying to register through my site for my free level; however, It does not work. After I click submit I stay on the registration page and the password disappears. However, I don’t get an error message.

    Here is my link

    [http://winklerinvestorgroup.com/join-us/registration/]

    October 2, 2014 at 11:43 pm #35790
    admin
    Keymaster

    Please uncheck the “Free Members Must Confirm Email Address” option from the settings so I can do couple of test registration.

    October 2, 2014 at 11:47 pm #35791
    DWinkler
    Member

    okay I unchecked

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