Registration Form can not open socket

[nhshinobi]

Read through the above posts and tips but can’t seem to find solution yet. Customer has signed up for a monthly membership and got to the registration form but when they enter their user name and email it tells them “Could not open socket”.

Any suggestions on where to look for an answer would be great.

Thanks

Dennis

[admin]

Please read this post and provide more details:

https://support.tipsandtricks-hq.com/forums/topic/required-info-we-need-to-efficiently-troubleshoot-an-issue

What kind of hosting package are you using?

[Pamela]

Hello,

I was thinking you have seen this error before and could maybe point me in the right direction. I’m getting a “could not open socket” error when I use reCaptcha on my eMember registration page. Happens of course when trying to register a new member. The reCaptcha is set up via the setting emember. Things work fine without reCaptcha.

It is at http://booksbypam.com/bookstore/freebies/registration. I’m using version 7.0.8 of eMember and 5.9.4 of eStore (plus alot of other fabulous plugins I bought from you last week). I’m using WP 3.2.1. I haven’t modified any plug in code.

I’m not on Remix yet as I haven’t taken the time to set up that theme. I’m using Atahualpa.

I’m on Linux shared hosting.

Any help is greatly appreciated.

Best, Pam

[admin]

That means that your server is having trouble connecting to Google’s recpatcha API. The following two are the most probable causes:

– A firewall on your server is blocking any outgoing connection request.

– Your server’s DNS cannot resolve the following URL (this is the URL the recaptcha needs to connect in order to verify)

http://www.google.com/recaptcha/api

[Pamela]

Hey Admin,

I wanted to share with everyone what I found on this issue and how I resolved it.

GoDaddy sets the socket automatically to “closed.”

I changed it to “open” in the php5.ini file (it’s the second line).

I also edited the line that starts with “disable_function = ….” to take out fsocketopen, so that is no longer diabled. Of course, I tried both of those things together as I was too impatient to try one at a time so I don’t know which one did the trick. Logically, I figured both were needed anyway.

That fixed errors I had with Akismet and reCaptcha.

Thanks again for the super plugins! You make me look much smarter than I actually am.

Best, Pam

[Author]

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