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[Support request] reCaptcha error on completing registration

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Tips and Tricks HQ Support Portal › Forums › WP eMember › reCaptcha error on completing registration

  • This topic has 1 reply, 2 voices, and was last updated 1 year, 6 months ago by admin.
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  • October 16, 2023 at 11:31 pm #84985
    marz71
    Spectator

    Hello,

    I have eStore and eMember. reCaptcha works nice on login, but during registration I’m getting recaptcha error message when user click on the “Please complete your registration by visiting the following link:” link.

    When recaptcha field is not clicked on, the form stays in loop until the field is clicked on.
    When recaptcha field is clicked on and rest of fields are filled in, the form continues but stops with recaptcha error message.
    The error is missleading, because the registration process finished and you get new email confirming the registration.

    Please advise on how get rid of the error message.

    Thanks!

    October 17, 2023 at 8:51 pm #84986
    admin
    Keymaster

    Hi, There is most likely some JavaScript errors on that page which is causing the issue. If you post the URL to your registration page, I can will be able to inspect it for you.

    The following post is helpful to learn how you can see if there are any JavaScript errors on a page of your site:

    Debugging JavaScript Errors on Your Site

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