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Proper Emails For Various Situations

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember General Questions › Proper Emails For Various Situations

Tagged: expected emails, purchase emails, subscription emails

  • This topic has 2 replies, 2 voices, and was last updated 12 years, 7 months ago by IMGIGClub.
Viewing 3 posts - 1 through 3 (of 3 total)
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    Posts
  • August 22, 2010 at 10:00 am #1726
    IMGIGClub
    Member

    Hi,

    Maybe this is in documentation somewhere, and we’ll have a VERY short thread. :-)

    What emails should we see in various situations?

    For example, I read where Ashlee was getting 4 emails:

    1. PayPal purchase email

    2. eStore – Thanks for your purchase

    3. eMember – Complete your Registration (membership)

    4. eMember – Registration complete – Login info

    I get only 2 emails:

    1. PayPal Purchase email

    2. eMember – Complete your registration

    Is this now the normal thing? How do we know what “normal” is?

    I am using:

    * eStore 3.6.5 (I’ve had a problem with eStore 4.1.2 and eMember.)

    * eMember 5.6.2

    August 23, 2010 at 4:09 am #23573
    amin007
    Participant

    By default when someone makes a purchase of a product or service they will get the following two emails:

    1) Purchase receipt from PayPal.

    2) Purchase details email from eStore with the download links if any.

    If the payment was for a membership (for example using with eMember) then the customer will get one additional email:

    3) eMember – Complete your Registration (for membership account)

    You can choose to configure eStore to not send the 2nd email but that’s upto you.

    August 24, 2010 at 2:47 am #23574
    IMGIGClub
    Member

    Thank you. I will need to verify what is happening on my end, then – I believe I’m missing the email from the eStore.

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