Products not adding to shopping cart

[woodbrothers]

Hi Admin,

I browsed the forums looking for an answer and I want you to know the following:

Products are not displaying in the shopping cart when I click the “add to cart” button using the the fancy7 styling shortcode, [wp_eStore_fancy7 id=2].

I read https://support.tipsandtricks-hq.com/forums/topic/php-session-not-working-correctly and requested the webhost to modify the server’s PHP config to allow sessions.

The General Settings for WordPress url and Blog url are the same.

I use W3 Total Cache and have the latest WordPress installed.

The estore General Settings contains the product/store page url

I cleared the Firefox browser cache.

On the products page at denisejacksonmusic dot com/music, the buynow shortcode, [wp_eStore_buy_now_fancy id=1], is working (customers go to Paypal) but the fancy7 styling shortcode, [wp_eStore_fancy7 id=2], isn’t working.

I appreciate your assistance

[admin]

Please post a link to the page where you have your products.

[woodbrothers]

I posted it above but here it is again:

http://www.denisejacksonmusic.com/music

[Peter]

Hi,

Can you please try the following tests to see if there is a conflict caused by your theme or a plugin:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

[woodbrothers]

The problem is not with the theme — the problem persists with the default theme activated.

The problem is not with a known conflicting plugin

I will have to disable each of my plugins and see which one is causing the conflict. I will create a backup of the database before I start testing activated plugins so that I retain all settings. For now, I’m using the buy now fancy shortcode but I like the option of adding items to cart and then checking out.

[admin]

I also noticed that you have JavaScript conflicts on your web page. Some plugin is adding an old version of JQuery on your site:

<script type="text/javascript" src="https://ajax.googleapis.com/ajax/libs/jquery/1.5.1/jquery.min.js"></script>

This post will explain this in details:

https://support.tipsandtricks-hq.com/forums/topic/wrong-way-of-adding-jquery-library-to-wordpress-source-of-javascript-conflicts

[woodbrothers]

Update:

Last Friday, I read https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin and did some troubleshooting.

The only and tedious thing left to do now is check other activated plugins for conflicts.

Could you tell me the script you’re using to notify you of the JQuery conflict? I’m using Firebug but there must be some other tool that displays conflicts. Is it http://validator.w3.org/

[Peter]

The easiest way to identify javascript errors is by using Chrome’s version of firebug.

Just invoke firebug in your Chrome browser and if there are javascript errors a small red circle with an “x” will show on the bottom right-hand corner of your browser. YOu can then click the little circle to get more info about the errors.

[admin]

If you are using Firebug then enable console in your firebug settings which will show you JavaScript errors that you have on your page. Sometimes you have to perform an action which can trigger an error so keep an eye out for those too. The firebug documentation should help.

[Author]

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