Product not adding to cart

[kairos]

When I click the Add to Cart Button it takes me to the checkout page where I put the cart short code (I enabled auto redirect to checkout page) except is says “Your Cart is Empty”. Any ideas why that is?

[amin007]

Please post a link to your products page.

[kairos]

It seems to work just fine when I put the cart on the same page as the Add To Cart button. But, when I put the cart on a different page and enable Auto Redirection to Checkout Page it displays the message “your cart is empty”. I can put the cart on a different page than the button, right?

The add to cart button is on [www.handwrite-4-cash.com]

Note: The estore button is your standard add to cart button in the middle of the page, not the orange one in the sidebar.

Thanks,

Ray

[amin007]

Thanks for the link. PHP Session on your site is not fully working. This post will explain this issue in details:

https://support.tipsandtricks-hq.com/forums/topic/php-session-not-working-correctly

[kairos]

Issue Resolved!

Thanks!

[moutassem]

Hi, I have a similar problem but not on all devises.

On my macbook and iphone I can add a product which get get added to the cart. It works fine.

But on other devices (several clients emailed about it and I could see the problem on other smartphones) it’s not working. The cart remains always empty.

Here’s my online store: [http://pratiquer-la-meditation.com/ressources]

Thank you for your help

[wzp]

Please perform these tests to determine if there is a PHP sessions problem:

https://support.tipsandtricks-hq.com/forums/topic/php-session-not-working-correctly

[moutassem]

Thank you wzp.

I did contact my server provider (GoDaddy) and they uploaded a php sessions test file which worked fine.

I didn’t upload new plugging recently, and the wp estore pluggin worked correctly until these last 3 weeks.

What do you suggest I look into?

Thanks

[wzp]

Are you using any caching plugins on your site?

[moutassem]

I’m using W3 Total Cache. I just did the procedure suggested here: https://support.tipsandtricks-hq.com/forums/topic/using-the-plugins-with-w3-total-cache-plugin

I’ll check on other devices, but it seems to have resolved the issue… thank you!

[wzp]

We “love it” when someone correctly anticipates which direction the conversation is going  

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