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Product Links not appearing on Thank You Page

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Product Links not appearing on Thank You Page

Tagged: Email Not Receiving, IPN failed, PayPal sandbox, Thank you page

  • This topic has 25 replies, 6 voices, and was last updated 14 years, 10 months ago by auntypizza.
Viewing 15 posts - 1 through 15 (of 26 total)
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  • Author
    Posts
  • December 10, 2009 at 12:42 am #536
    TinkBD
    Member

    Hi –

    I am testing using the PP Sandbox. When I get to the Thank You page, there is no link showing.

    Here is the code I put on the TY page:

    [wp_eStore_transaction_result:end]

    Enable Transaction Result Display is checked

    Thank you page is put into the Return URL

    And I am arriving at the page ;-)

    Thanks!

    Tink

    December 10, 2009 at 2:09 am #16609
    amin007
    Participant

    Do you have “auto return” on in your PayPal profile? Double check this page to make sure it’s not an issue with your profile settings:

    https://support.tipsandtricks-hq.com/forums/topic/wp-estore-and-paypal-profile-settings

    December 10, 2009 at 2:36 am #16610
    TinkBD
    Member

    Oops, I answered on that other post… Sorry!

    I checked my PP settings and they match the settings here:

    WP eStore and PayPal Account Profile Settings

    Now I have been looking around. I also have the Use Strict PayPal Email Address Checking checked off. Could that be interfering with the PP Sandbox?

    Thanks,

    Tink

    December 10, 2009 at 10:12 am #16611
    amin007
    Participant

    You are getting the notification emails from the plugin right? Do you have the “Enable Sandbox” checkbox checked?

    December 10, 2009 at 5:10 pm #16612
    TinkBD
    Member

    Hi –

    Yes, I have the “Enable Sandbox” checkbox checked?

    I had to check on the email…

    The PP SandBox Buyer has gotten ONLY the automatic emails sent from PP.

    The PP SandBox Buyer has received NO emails from my site

    My site received PP emails – Post Payment Verification failed

    Obviously I am doing something wrong! LOL

    Tink

    December 11, 2009 at 1:55 am #16613
    amin007
    Participant

    Well the issue is right in here:

    “My site received PP emails – Post Payment Verification failed”

    All you need to do is check what is failing (this will give you indication as to what you are doing wrong) and fix that. When a post payment verification fails it will also say why it failed in that email… what failed in your case?

    Sandbox emails won’t get routed as they are not real emails where emails can go from the outside workd (sandbox puts the receipt emails there as a simulation)

    December 11, 2009 at 2:42 am #16614
    TinkBD
    Member

    The email says:

    The post payment verification for a payment failed. This could happen for one of two

    reasons:

    1. The fund for the payment have not been cleared yet (no need to do anything as the

    digital product will be delivered once the fund clears).

    2. Someone maybe trying to scam a purchase! (no worries… WP eStore got your back :)

    Here are some more details…

    The Fund have not been cleared yet. Product will be delivered when the fund clears!

    **********************

    I guess that I am confused about how PP Sandbox works. I thought that it would take me thru the process… so that I could check everything out, including the delivery process.

    Tink

    December 11, 2009 at 8:55 am #16615
    amin007
    Participant

    PayPal sandbox takes you thru the whole process so you can check everything out (I use it regularly for testing) but for some reason PayPal is marking the payments as pending in your case. Please note that the WP eStore will not give out download links unless it receives a cleared payment (indicating the fund has been deposited in your account).

    All you need to do is find out why PayPal is not clearing the funds straight away (Not sure if you can change this in your profile or not). Just send a query to PayPal asking why your payments are getting marked as “Pending” and I am sure they will be able to resolve this for you. Let me know how you go.

    December 11, 2009 at 4:06 pm #16616
    TinkBD
    Member

    OK… I am slowly working my way thru this. Sorry to be so thick!

    I am now seeing:

    The PayPal Button labeled with my Faux Store Name

    The Buyer getting a receipt email from PP

    The Seller getting a Notification of Payment Received from PP

    However, the buyer is NOT getting an email with a Link

    AND the link is not showing up on the Thank You page

    Any suggestions?

    Thanks!

    Tink

    December 12, 2009 at 12:46 am #16617
    amin007
    Participant

    The easiest way to solve this problem is to run a transaction with the “Enable Debug” checkbox checked from the settings menu. The following URL should explain more on this:

    How to Test the WordPress eStore to Make Sure Everything is Working Properly

    We need to see what the plugin is doing after the payment. So do the above mentioned step and provide me the content of the “ipn_handle_debeg.log” file and you will see how quickly this gets resolved.

    December 12, 2009 at 1:28 am #16618
    TinkBD
    Member

    Hi Amin – Here is the “ipn_handle_debeg.log” file for the last transaction:

    ******************

    [12/11/2009 10:02 AM] – SUCCESS :Paypal Class Initiated by XXXXXXXXXXXXXX

    [12/11/2009 10:02 AM] – SUCCESS :Post string :[redacted]

    [12/11/2009 10:02 AM] – SUCCESS :Connection to http://www.sandbox.paypal.com successfuly completed.

    [12/11/2009 10:02 AM] – SUCCESS :IPN successfully verified.

    [12/11/2009 10:02 AM] – SUCCESS :Creating product Information to send.

    [12/11/2009 10:02 AM] – FAILURE :The Fund have not been cleared yet. Product will be delivered when the fund clears!

    [12/11/2009 10:02 AM] – FAILURE :IPN product validation failed.

    [12/11/2009 10:02 AM] – SUCCESS :Paypal class finished.

    ***********************

    Hmmmm…. this isn’t looking good?

    [12/11/2009 10:02 AM] – FAILURE :IPN product validation failed.

    What should I do about any of this? LOL

    Again, sorry to be a PITA

    Tink

    December 12, 2009 at 3:10 am #16619
    amin007
    Participant

    LOL… here is the issue

    [12/11/2009 10:02 AM] - FAILURE :The Fund have not been cleared yet. Product will be delivered when the fund clears!

    I explained to you before that this plugin won’t proceed and give out the download link unless PayPal clears the fund. This is how most people try to scam the system by sending uncleared funds and then when you find out that the fund hasn’t been cleared it is too late because they already got the digital product. WP eStore has a guard against this type of fraud.

    Basically, You have done something in your PayPal profile (I don’t exactly know what) but you have upset it in some way so PayPal is not clearing the payments. All you need to do is ask PayPal why they are not clearing your funds. Request them to resolve this… it should be easy.

    December 12, 2009 at 4:51 am #16620
    TinkBD
    Member

    Thanks, Amin

    I’ll contact PP tomorrow. I have checked every setting I know of and they are all what they are supposed to be… sigh…

    Thanks again,

    Tink

    December 14, 2009 at 5:41 pm #16621
    TinkBD
    Member

    PayPal came to my rescue and all is well. Thank you for a GREAT plugin and terrific support!

    Tink

    December 14, 2009 at 10:25 pm #16622
    amin007
    Participant

    Glad to hear that… I knew it was something with PayPal but would be good if you could explain what exactly was it that was causing this… who knows it might help someone else reading this thread in the future :)

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