Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Product Links not appearing on Thank You Page
- This topic has 25 replies, 6 voices, and was last updated 12 years, 8 months ago by auntypizza.
December 10, 2009 at 12:42 am #536
I am testing using the PP Sandbox. When I get to the Thank You page, there is no link showing.
Here is the code I put on the TY page:
Enable Transaction Result Display is checked
Thank you page is put into the Return URL
And I am arriving at the page
TinkDecember 10, 2009 at 2:09 am #16609
Do you have “auto return” on in your PayPal profile? Double check this page to make sure it’s not an issue with your profile settings:
https://support.tipsandtricks-hq.com/forums/topic/wp-estore-and-paypal-profile-settingsDecember 10, 2009 at 2:36 am #16610
Oops, I answered on that other post… Sorry!
I checked my PP settings and they match the settings here:
Now I have been looking around. I also have the Use Strict PayPal Email Address Checking checked off. Could that be interfering with the PP Sandbox?
TinkDecember 10, 2009 at 10:12 am #16611
You are getting the notification emails from the plugin right? Do you have the “Enable Sandbox” checkbox checked?December 10, 2009 at 5:10 pm #16612
Yes, I have the “Enable Sandbox” checkbox checked?
I had to check on the email…
The PP SandBox Buyer has gotten ONLY the automatic emails sent from PP.
The PP SandBox Buyer has received NO emails from my site
My site received PP emails – Post Payment Verification failed
Obviously I am doing something wrong! LOL
TinkDecember 11, 2009 at 1:55 am #16613
Well the issue is right in here:
“My site received PP emails – Post Payment Verification failed”
All you need to do is check what is failing (this will give you indication as to what you are doing wrong) and fix that. When a post payment verification fails it will also say why it failed in that email… what failed in your case?
Sandbox emails won’t get routed as they are not real emails where emails can go from the outside workd (sandbox puts the receipt emails there as a simulation)December 11, 2009 at 2:42 am #16614
The email says:
The post payment verification for a payment failed. This could happen for one of two
1. The fund for the payment have not been cleared yet (no need to do anything as the
digital product will be delivered once the fund clears).
2. Someone maybe trying to scam a purchase! (no worries… WP eStore got your back
Here are some more details…
The Fund have not been cleared yet. Product will be delivered when the fund clears!
I guess that I am confused about how PP Sandbox works. I thought that it would take me thru the process… so that I could check everything out, including the delivery process.
TinkDecember 11, 2009 at 8:55 am #16615
PayPal sandbox takes you thru the whole process so you can check everything out (I use it regularly for testing) but for some reason PayPal is marking the payments as pending in your case. Please note that the WP eStore will not give out download links unless it receives a cleared payment (indicating the fund has been deposited in your account).
All you need to do is find out why PayPal is not clearing the funds straight away (Not sure if you can change this in your profile or not). Just send a query to PayPal asking why your payments are getting marked as “Pending” and I am sure they will be able to resolve this for you. Let me know how you go.December 11, 2009 at 4:06 pm #16616
OK… I am slowly working my way thru this. Sorry to be so thick!
I am now seeing:
The PayPal Button labeled with my Faux Store Name
The Buyer getting a receipt email from PP
The Seller getting a Notification of Payment Received from PP
However, the buyer is NOT getting an email with a Link
AND the link is not showing up on the Thank You page
TinkDecember 12, 2009 at 12:46 am #16617
The easiest way to solve this problem is to run a transaction with the “Enable Debug” checkbox checked from the settings menu. The following URL should explain more on this:
How to Test the WordPress eStore to Make Sure Everything is Working Properly
We need to see what the plugin is doing after the payment. So do the above mentioned step and provide me the content of the “ipn_handle_debeg.log” file and you will see how quickly this gets resolved.December 12, 2009 at 1:28 am #16618
Hi Amin – Here is the “ipn_handle_debeg.log” file for the last transaction:
[12/11/2009 10:02 AM] – SUCCESS :Paypal Class Initiated by XXXXXXXXXXXXXX
[12/11/2009 10:02 AM] – SUCCESS :Post string :[redacted]
[12/11/2009 10:02 AM] – SUCCESS :Connection to http://www.sandbox.paypal.com successfuly completed.
[12/11/2009 10:02 AM] – SUCCESS :IPN successfully verified.
[12/11/2009 10:02 AM] – SUCCESS :Creating product Information to send.
[12/11/2009 10:02 AM] – FAILURE :The Fund have not been cleared yet. Product will be delivered when the fund clears!
[12/11/2009 10:02 AM] – FAILURE :IPN product validation failed.
[12/11/2009 10:02 AM] – SUCCESS :Paypal class finished.
Hmmmm…. this isn’t looking good?
[12/11/2009 10:02 AM] – FAILURE :IPN product validation failed.
What should I do about any of this? LOL
Again, sorry to be a PITA
TinkDecember 12, 2009 at 3:10 am #16619
LOL… here is the issue
[12/11/2009 10:02 AM] - FAILURE :The Fund have not been cleared yet. Product will be delivered when the fund clears!
I explained to you before that this plugin won’t proceed and give out the download link unless PayPal clears the fund. This is how most people try to scam the system by sending uncleared funds and then when you find out that the fund hasn’t been cleared it is too late because they already got the digital product. WP eStore has a guard against this type of fraud.
Basically, You have done something in your PayPal profile (I don’t exactly know what) but you have upset it in some way so PayPal is not clearing the payments. All you need to do is ask PayPal why they are not clearing your funds. Request them to resolve this… it should be easy.December 12, 2009 at 4:51 am #16620
I’ll contact PP tomorrow. I have checked every setting I know of and they are all what they are supposed to be… sigh…
TinkDecember 14, 2009 at 5:41 pm #16621
PayPal came to my rescue and all is well. Thank you for a GREAT plugin and terrific support!
TinkDecember 14, 2009 at 10:25 pm #16622
Glad to hear that… I knew it was something with PayPal but would be good if you could explain what exactly was it that was causing this… who knows it might help someone else reading this thread in the future
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