Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore General Questions › Problem with email of encrypted link
- This topic has 20 replies, 4 voices, and was last updated 12 years, 4 months ago by Ivy.
November 4, 2010 at 7:47 am #2162
When I do a test, I receive the encrypted link in the email, but then if I click, it always says “product not found” or “link expired.”
I’ve seen both error messages, and I’ve tested this 5 or 6 times now.
In the options, I have selected “encrypted link”… however the link always just looks
Or whatever, but then if I click the link it doesn’t get the product (a test pdf file).
So, I’m not sure if the link looks right, also why I can’t access the product. Everything is spelled right, capitalized right, etc, in the product URL.
Also, is there any way to know how long the product email takes to get set (currently using the non-WP simple PHP script method). It seems to vary… any way of predicting that?
-FrankNovember 4, 2010 at 7:54 am #26086
Also, just to mention, that I initially was doing the product download test from a directory named “Test” in my domain root directory. That’s when I first saw the error.
Then I tried moving the directory to the [domain]/wp-content/plugins/Wp-store-digital/downloads/ directory
I’m not able to test that link directly, because apparently that is a restricted area for direct access.
Anyways, I can’t get the encrypted link to connect to the product for download.
ok thanksNovember 4, 2010 at 7:57 am #26087
a bit more info: this is the error message I get all the time now:
“Download file cannot be found. Please let us know. Thank you!”
also, just to mention, I seem to get the sales response/download email twice for each sale, and approximately 10 minutes after the transaction.
ok thanks!November 4, 2010 at 12:37 pm #26088
Hmmm, it looks like there are 2 issues you are experiencing; the download links and the e-mails. I can try to help you sort out the download issues.
First, create a test post, that simply has a free download button to one of the products you are having trouble with. That way, we can separate any download problems from e-mail problems. The free download button immediately generates a link and tries to download the file, without the payment processing steps. If you can get this to work, it means something is happening with the link when it is being e-mailed.
The “Download file cannot be found…” message means that eStore was unable to locate the original download file. It happens for one of 2 reasons; either the file just doesn’t exist, or there is some kind of access control in place that is preventing the file from being accessed.
When you create a product, currently, eStore does not perform any validation checks to see if the download URL is valid. Copy what you entered into the download URL and paste it into your browser window, to test whether or not the unencrypted URL is valid.
As for the “downloads” directory, look for and delete any “.htaccess” files in that directory and try again.
Also, for clarification; the test PDF file you mentioned. You are not trying to use PDF Stamper as well, are you?November 4, 2010 at 7:13 pm #26089
No, I haven’t tried to implement the PDF stamper yet. Just trying to get the links general cart and download in place first.
I’ll try those steps and let you know. thanksNovember 4, 2010 at 10:49 pm #26090
Ok, here’s some additional debugging information:
I removed .htacces file from teh downloads directory. I am able to put the digital downloads directory that I’m using into the browser window, and open the test pdf file.
When I try to do the purchase of my test product, I still get the error message,
“Download file cannot be found. Please let us know. Thank you!” when I click on the emailed download link.
In wp-cart-for-digital-products/download_manager_debug.log, the I found the following errors:
[11/04/2010 10:30 PM] – FAILURE : Error on file_exists(‘/var/chroot/home/content/94/6492094/html/wp-content/plugins/wp-cart-for-digital-products/downloads/test_file.pdf’)
[11/04/2010 10:31 PM] – FAILURE : Error on file_exists(‘/var/chroot/home/content/94/6492094/html/wp-content/plugins/wp-cart-for-digital-products/downloads/test_file.pdf’)November 4, 2010 at 10:54 pm #26091
WP eStore -> Settings -> Addon Settings -> Download Manager Related -> Automatic URL Conversion Preference -> Do Not ConvertNovember 4, 2010 at 11:03 pm #26092
btw, I also tried it with the “free download link” button, and got the same “download file cannot be found” error message.November 4, 2010 at 11:07 pm #26093
Did you try the “Do Not Convert” setting yet?November 4, 2010 at 11:20 pm #26094
Ok yes that works, that solves all the problems right there. Sorry I didn’t see that when I was going through the settings options. Thanks!
btw, the email problem turns out not to be a problem–my order handling email also echos to my test/purchase email, so it appears I get two confirmation emails, but actually it is just one CUSTOMER confirmation email, and then one SELLER confirmation email, but they looked kind of the same so I thought it was getting sent twice.
It looks like the email gets there in about 1-2 minutes. Is that about standard? Will that tend to be consistent or is it possible it slows down a bit with heavy traffic?
ok thanksNovember 4, 2010 at 11:34 pm #26095
Outbound e-mail delays are a function of both network delays AND throttling by your hosting provider. Your mileage will vary, depending upon what you pay for…
Have fun.November 8, 2010 at 7:31 pm #26096
I am having a similar problem. I have a simple 17MB pdf zip file and in the digital content details I have input the full path for the download and I have tested the url by itself and it works fine. The email that gets sent after purchase reverts to the folder where downloads are normally stored (i.e. http://www.asherahart.net/wordpress/wp-content/plugins/wp-cart-for-digital-products/download + an encrypted name) and seems to ignore the file path I have input?? I have unchecked the Automatically Convert option in the Addon settings (it was checked before) and it makes no difference. What I don’t understand is that I have only had this plugin for 2 months and it seemed to be working fine but now customers are having problems again. I am just about to do a product launch for the whole website having worked on this for 2 years and I stopped using Shopp because of other problems and so it would be great if this could be sorted out. In my previous support tickets I was having issues because some of the files are pretty big (i.e. over 600MB – high quality audio downloads) and that seemed to get resolved but because I haven’t sold many products (as I haven’t been marketing the website yet) it hasn’t really raised a problem till now.
I would also like to be able to have the download link embedded in my thank you page but only if it can be encryped and I know that Paypal have changed their system and it was going through teething problems and am just wondering if that situation has now passed so the Thank you page can now incorporate the link as well just so the customer experience is easier for people.
Your support is appreciated.
thanks a lotNovember 8, 2010 at 8:01 pm #26097
I noticed that you said you “unchecked” the automatically convert URL box. In the latest versions of eStore, it is a drop-down selection of “Absolute, Relative and Don Not Convert.” Please upgrade to the latest version.
https://support.tipsandtricks-hq.com/automatic-update-requestNovember 8, 2010 at 8:30 pm #26098
Hi there, I am waiting on my hosting company to do a backup so I cannot update the plugin right now
Is this likely to be the problem then?
or is there something else I should look at. You mention looking for the .htaccess file but I cannot locate this in the standard plugin download folder and I also cannot locate the error logs?
I look forward to hearing back and thanks for such a quick replyNovember 8, 2010 at 8:34 pm #26099
I also notice that in the WP update plugins page there is no note that the WP eStore plugin is out of date? Not sure why that is and I really don’t want to have to do a manual update as doing it with the previous plugin Shopp was really complicated. Is it not possible to update it from within the WP admin panel automatically like other plugins? and if so, how can I set that up?
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