Tips and Tricks HQ Support Portal › Forums › WP Photo Seller › problem getting from detail page to cart and then to checkout
Tagged: checkout page, photo seller, watermarking
- This topic has 28 replies, 6 voices, and was last updated 6 years, 10 months ago by Peter.
November 16, 2014 at 12:31 am #11791joseph kinnebrewSpectator
After entering the number of items on the photo details page I want to click “view cart’ but often can’t get there. If I do get there and after clicking “agree to terms” when I click “proceed to checkout” I am not taken to the payment page.
Help please, thanksNovember 16, 2014 at 6:00 am #66839
Please provide a link to your gallery so we can try to checkout.August 18, 2015 at 9:44 pm #66840
I also seem to have the same problem, the thumbnails load but when I click the image, no image appears.
It seems to be random, I uploaded the first few files either one at a time or maximum of 2 but the last 4 images in the gallery [http://www.philmorephotos.co.uk/photogallery/gallery4/] don’t display when the image is clicked.
If you need access, please reply with an email address to send to for temp access.
Please help, thanks.August 18, 2015 at 11:46 pm #66841
Looks like only the last 4 photos are not working.
Have you tried deleting only those 4 photos and uploading them again from the gallery settings?August 19, 2015 at 3:02 pm #66842
It seems random, sometimes they will process OK and the next time none of the photos will work.August 19, 2015 at 7:19 pm #66843
I think I have a solution but it isn’t ideal, I upload 10 photos via the zip when placed on my FTP and this seems to be working.
If I try to upload more than 10 it seems to stall when it is processing the images, it’ll do a few and then sit on processing one image for ever…
If this can be looked at please as it’s taking forever to upload photos.August 19, 2015 at 7:27 pm #66844
Sorry, spoke too soon, it seems to be when watermarking, it’ll go upto a certain figure then stop, it seems to do the ones before really quick then just sits there and when in this state it wont let you click on the thumbnail and allow you to buy the photo.
Can someone have a look otherwise I’ll need a refund which is a shame because the plugin does most of what I wanted but if I can’t sell photos there is no point.
Thanks.August 19, 2015 at 11:27 pm #66845
What type of server is your site hosted on – shared, VPS, other?
Have you checked the server log files to see if there are any error logs?
I have a feeling you may be running out of server ram memory during the watermarking. (your server logs should reveal this – if you can’t find them ask your host provider to help you)August 20, 2015 at 4:30 pm #66846
Many thank for the reply, my site crashed completely last night and unfortunately didn’t have a backup. I’m just loading everything backup but the license key has expired, I am putting on the same domain as the original, could the key be reactivated?
Martin.August 21, 2015 at 12:37 am #66847adminKeymaster
You can use the key again.August 21, 2015 at 4:29 pm #66848
Thanks for the use of the key again, I have a completely new site but still having the same issues. I will raise a ticket with the hosting provider.
Can I de-activate the product and then put it on a different server to check server issues?
Thanks.August 21, 2015 at 7:24 pm #66849
I think I have a solution, I contacted my host and they advised to increase PHP.
Here is their solution [https://www.sgis.co.uk/blog/2014/11/increase-memory-limit-on-wordpress/]
This is just my hosting and I increased it to 512 but if anyone else tries this, please make a backup of the file before editing.August 21, 2015 at 8:27 pm #66850wzpModerator
Yes, increasing the PHP memory tends to “work wonders,” especially if it was less than 512 MB before.July 1, 2016 at 11:08 pm #66851Christito93Member
Hey When i am on the cart tab and click proceed to checkout it literally just refreshes the page. But when i click on the Checkout tab on the side it will process and direct me to paypal. How can i link the proceed checkout button to the cart tab so that when i click it itll take me to the payment method?
Link to gallery: [http://www.loosecanonproduction.com/index.php/photogallery/]July 2, 2016 at 7:23 am #66852
Looks like you’ve somehow tampered with the original pages which were created by the photoseller.
Here’s what you should do correct this:
– Log into your worpdress admin panel
– Delete the following pages:
– Go to the trash section of the pages menu and delete all trash contents.
– After you’ve deleted the above, go to
WP Photo Seller >> Admin Functions and click the Regenerate Default Pages button.
The above will hopefully fix your issue.
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