Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

Photo Seller – Customer doesn't get email with download link

by

Tips and Tricks HQ Support Portal › Forums › WP Photo Seller › Photo Seller – Customer doesn't get email with download link

  • This topic has 8 replies, 3 voices, and was last updated 8 years, 9 months ago by Peter.
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • July 22, 2016 at 9:23 pm #13613
    superja
    Member

    I get the money after they buy pictures through Paypal, but they never get an email with the picture or download link. I set up the PDT Identity Token, and in advanced, I clicked Display Download link on Thank You Page. They just never get get their picture. What did I miss?

    July 22, 2016 at 10:38 pm #73754
    wzp
    Moderator

    Do they even get to the Thank You page? Please enable the debug logging, and check for any messages.

    July 22, 2016 at 10:52 pm #73755
    Peter
    Member

    Can you please double-check the following:

    Log into your paypal account and check the following settings:

    1) “Auto Return” (this should be enabled)

    2) “Payment Data Transfer” (this should be enabled)

    3) “Instant Payment Notification (IPN)” (this should be enabled).

    4) UTF-8 formatting enabled as per https://support.tipsandtricks-hq.com/forums/topic/some-characters-and-text-not-recognizable-in-the-notification-email

    Photo seller side:

    1) In Payment Gateway Settings make sure you have entered your paypal email and also the correct PDT identity token.

    Also please enable logging for the photo seller:

    Go to Settings and scroll to bottom and set “Enable Logging” to yes.

    July 25, 2016 at 7:08 am #73756
    superja
    Member

    They do get to the thank you page after Paypal redirects to it.

    All those settings were turned on except for Instant payment notification, but enabling it didn’t fix it. I just turned on debug logging. Should I test buy another picture with it on now?

    Also in the shipping settings, which should I use for digital pictures? It was set to no shipping, should I change it to “Paypal profile based shipping”?

    July 25, 2016 at 7:52 am #73757
    Peter
    Member

    All those settings were turned on except for Instant payment notification

    The “Instant payment notification” setting is actually the most important one.

    Can you create a dummy gallery with price of $0.01 and provide the link to it and I will make a purchase?

    Also in the shipping settings, which should I use for digital pictures?

    You don’t need shipping for digital products because they are delivered via email/download.

    July 25, 2016 at 5:17 pm #73758
    superja
    Member

    Absolutely, here you go. [http://silvercortex.com/photogallery/gallery8/]

    July 25, 2016 at 10:18 pm #73759
    Peter
    Member

    I made a test purchase and saw that the logs show that the plugin sent the email but it looks like your server never sent it.

    Please do the following troubleshooting steps:

    https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

    July 27, 2016 at 9:19 pm #73760
    superja
    Member

    Ok I used the email funcionality tester and it worked, but it went to my spam. So my friend checked his spam, and found all his purchase links in there. Is there a way to make them not be spam?

    July 27, 2016 at 10:54 pm #73761
    Peter
    Member

    I recommend that you google “stop emails being labelled as spam”….

    there are a number of checks and things you can do.

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Registration
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Shopping Cart Plugin
  • Simple Download Monitor

Copyright © 2025 | Tips and Tricks HQ