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PDF Stamper – Unable to open

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Tips and Tricks HQ Support Portal › Forums › WP PDF Stamper › WP PDF Stamper Troubleshooting › PDF Stamper – Unable to open

  • This topic has 8 replies, 3 voices, and was last updated 6 years, 7 months ago by wzp.
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • October 16, 2018 at 10:27 am #15154
    clearbytes
    Member

    I’m trying to manually stamp a file but it’s not working.

    In the error log I get:

    [10/16/2018 8:32 AM] – SUCCESS :Processing file stamping request via internal API.

    [10/16/2018 8:32 AM] – SUCCESS :Autoloading library for stamping process

    [10/16/2018 8:32 AM] – SUCCESS :Stamp position: LT, TranslateX: 60, TranslateY: -15, Pages to Stamp: all

    [10/16/2018 8:32 AM] – FAILURE :Error! An error occured while trying to stamp and write the PDF file.Unable to open “/stamped-files/Blank-Template_5bc5a206dc33b.pdf” for writing.

    Any ideas?

    Thanks

    Simon

    October 16, 2018 at 7:21 pm #78662
    wzp
    Moderator

    [10/16/2018 8:32 AM] – FAILURE :Error! An error occured while trying to stamp and write the PDF file.Unable to open “/stamped-files/Blank-Template_5bc5a206dc33b.pdf” for writing.

    Is the permission attribute for the stamped-files directory 0754 (octal)?

    October 17, 2018 at 7:28 am #78663
    clearbytes
    Member

    Folder was 775. I’ve changed to 754.

    Still get the same message.

    October 17, 2018 at 4:18 pm #78664
    clearbytes
    Member

    [10/17/2018 4:17 PM] – SUCCESS :Processing file stamping request via internal API.

    [10/17/2018 4:17 PM] – SUCCESS :Autoloading library for stamping process

    [10/17/2018 4:17 PM] – SUCCESS :Stamp position: LT, TranslateX: 60, TranslateY: -15, Pages to Stamp: all

    [10/17/2018 4:17 PM] – FAILURE :Error! An error occured while trying to stamp and write the PDF file.Unable to open “/stamped-files/Blank-Template_5bc76096303a0.pdf” for writing.

    October 17, 2018 at 10:02 pm #78665
    wzp
    Moderator

    The path shown in your debug log “/stamped-files/Blank-Template_5bc76096303a0.pdf” looks “funny.” Is that what is actually in the log file, or did you edit the path?

    Also, what kind of server & hosting provider are you using?

    October 18, 2018 at 12:23 pm #78666
    clearbytes
    Member

    No – I didn’t change the log. Only thing “non-standard” is that /wp-admin/ is in a folder e.g. /cms/wp-admin/

    It’s a 1&1 Virtual Cloud Server

    Thanks

    October 19, 2018 at 1:18 am #78667
    admin
    Keymaster

    Hi, Please have a quick look at the following checklist. Let me know if that helps:

    https://support.tipsandtricks-hq.com/forums/topic/an-error-occurred-while-trying-to-stamp-the-file-pdf-file-creation-checklist

    October 19, 2018 at 4:17 pm #78668
    clearbytes
    Member

    Thanks – I’ll go through the list.

    We have php v7. How do I know if I have 5.4+ version of the plugin?

    It says it’s V4.6.2

    Thanks

    Simon

    October 21, 2018 at 1:59 pm #78669
    wzp
    Moderator

    Recent versions of PDF Stamper should work with both versions of PHP. To ensure you have the latest version, install a fresh copy of the plugins:

    https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

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