PDF Stamper – Unable to open

[clearbytes]

I’m trying to manually stamp a file but it’s not working.

In the error log I get:

[10/16/2018 8:32 AM] – SUCCESS :Processing file stamping request via internal API.

[10/16/2018 8:32 AM] – SUCCESS :Autoloading library for stamping process

[10/16/2018 8:32 AM] – SUCCESS :Stamp position: LT, TranslateX: 60, TranslateY: -15, Pages to Stamp: all

[10/16/2018 8:32 AM] – FAILURE :Error! An error occured while trying to stamp and write the PDF file.Unable to open “/stamped-files/Blank-Template_5bc5a206dc33b.pdf” for writing.

Any ideas?

Thanks

Simon

[wzp]

[10/16/2018 8:32 AM] – FAILURE :Error! An error occured while trying to stamp and write the PDF file.Unable to open “/stamped-files/Blank-Template_5bc5a206dc33b.pdf” for writing.

Is the permission attribute for the stamped-files directory 0754 (octal)?

[clearbytes]

Folder was 775. I’ve changed to 754.

Still get the same message.

[clearbytes]

[10/17/2018 4:17 PM] – SUCCESS :Processing file stamping request via internal API.

[10/17/2018 4:17 PM] – SUCCESS :Autoloading library for stamping process

[10/17/2018 4:17 PM] – SUCCESS :Stamp position: LT, TranslateX: 60, TranslateY: -15, Pages to Stamp: all

[10/17/2018 4:17 PM] – FAILURE :Error! An error occured while trying to stamp and write the PDF file.Unable to open “/stamped-files/Blank-Template_5bc76096303a0.pdf” for writing.

[wzp]

The path shown in your debug log “/stamped-files/Blank-Template_5bc76096303a0.pdf” looks “funny.” Is that what is actually in the log file, or did you edit the path?

Also, what kind of server & hosting provider are you using?

[clearbytes]

No – I didn’t change the log. Only thing “non-standard” is that /wp-admin/ is in a folder e.g. /cms/wp-admin/

It’s a 1&1 Virtual Cloud Server

Thanks

[admin]

Hi, Please have a quick look at the following checklist. Let me know if that helps:

https://support.tipsandtricks-hq.com/forums/topic/an-error-occurred-while-trying-to-stamp-the-file-pdf-file-creation-checklist

[clearbytes]

Thanks – I’ll go through the list.

We have php v7. How do I know if I have 5.4+ version of the plugin?

It says it’s V4.6.2

Thanks

Simon

[wzp]

Recent versions of PDF Stamper should work with both versions of PHP. To ensure you have the latest version, install a fresh copy of the plugins:

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

[Author]

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