PDF Stamper – Some users unable to download files

[Bella_xo]

Hi

We have been using PDF Stamper for over a year now and it has been great. Most users have been able to download stamped PDFs without a glitch. But there is always a handful that say they are unable to download a file. I’ve had 3 in the last few days.

Obviously the plugin works fine!!

However I would like to know what could be preventing these people from downloading at their end and advise them accordingly.

Are there minimum requirements for the user?

ie: – does not work on older browsers?

– firewall or pop up blockers preventing downloads?

– any suggestions on a response for these users?

I am using PDF Stamper – Version 4.2.9

WordPress – 3.7.1

URL is – [http://www.megandredge.com] – However all stamped files are for premium members so I can’t provide a direct link

Thanks in advance for your assistance.

Bella

[admin]

Hi Bella, The old browser could be a factor but other than that there is no minimum requirement for users.

Let me get a little more info on your setup. Is the stamper used with a PayPal button or eStore or you just have a download now button with stamping for your members?

Also, I would recommend you to load a fresh copy of the stamper plugin too:

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

[Bella_xo]

Thanks,

I am using eStore with the code – [wp_eStore_download_now_button_with_stamping id=93]

I have updated PDF Stamper to Version 4.3.6 and all is working fine for me.

I have requested one of the unsuccessful downloaders to try again and let me know what happens their end. Will keep you posted

[wzp]

Have you tried enabling the debug logs, and then examining the download_menager_debug.log file, after one of the failed downloads?

[Author]

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