Tips and Tricks HQ Support Portal › Forums › WP PDF Stamper › WP PDF Stamper Troubleshooting › PDF Stamper – getting Fatal error when trying to manually stamp a PDF file
Tagged: pdf stamper
- This topic has 3 replies, 3 voices, and was last updated 8 years, 9 months ago by wzp.
June 13, 2014 at 6:34 am #11005RavnkildeMember
Getting this error message:
The encoded file /path/to/stamper/file is corrupt. in Unknown on line 0
I’m using plugin v4.3.4 and WP ver. 3.7.3
Please help me out here. The plugin has worked for me before, but not now.June 13, 2014 at 1:31 pm #63674wzpModerator
Plugins don’t usually “just stop working,” unless something changed on your server/site. What did you change, recently?
It looks like a file in that plugin is corrupt. Please do the following which should sort it out:
https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-pluginsAugust 21, 2014 at 9:29 am #63675mbaseSpectator
Well, I’ve been having a lot of trouble with PDF stamper recently, and I have not changed anything on my site in a long time, but its getting worse and worse. Now many customers are not receiving their ‘Thank You For Your Purchase” email, because the stamper is failing to stamp, and that seems to hang WP eStore up.
I’m pretty sure the problem is the stamper, because it will not manually stamp now, whereas it was doing it before. There is a chance that the people at the server changed something (Hostgator), but if they did they certainly didn’t tell their customers.
I tried uninstalling and installing the plugin. It’s a good thing I saved my customer’s tamped files first, because this action deleted all of the stamped files (even though the instructions said that nothing would be deleted).
Still trying the manual stamping as I’m typing it, and its not working, on the same files that it was working on before (I have the stamped files to prove it).
Any suggestions on what to look for on the server? Again, it’s Hostgator.August 21, 2014 at 2:28 pm #63676wzpModerator
This can only happen if things have changed on the server (your hosting provider can change configurations and upgrade softwares on the server).
When the debug logs are turned on, are there any error messages?
Does the server “still pass” the minimum requirements plugin tests?
I have not changed anything on my site in a long time, but its getting worse and worse.
Are you using the latest version, of everything (including WordPress)?
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