PayPal Check Out Error

[jafijo]

Hi,

When I click on the checkout button from the sidebar on my website (GuttaGang.com) the page automatically redirects, but gets to PayPal and I get “ERROR DETECTED – Your shopping cart is empty. I am currently using Version v3.4.1. I’ve checked the things I know to check, but still no luck…please help

Thanks,

James

[Ivy]

This sounds like a PHP session issue. You will need to contact your hosting provider to fix this issue. They will need to check that the PHP session is turned on and configured properly. This should only take them a few minutes to do.

[jafijo]

Hello Ivy,

Spoke w/PayPal they stated the email address being sent to them from the checkout button was incorrect – so, instead of using the email for the PayPal account I entered my merchant id. That did not work. I contacted Godaddy as well, and they stated everything was functioning and turned on. I am at a loss…assistance please.

Thanks,

James

ps thanks for your prompt response to my first post

[Ivy]

Hi, Can you please send me a link to your product page so I can take a look at this. Also check your PayPal email make sure there is no space before or after the address.

[jafijo]

Hey Ivy,

I’ve checked to make sure there isn’t a space before or behind my “Secure Merchant ID” – my product page is guttagang.com/store

Thanks again,

James

[amin007]

Looks like you placed a shortcode for the wrong product (your product IDs are not matching). So this is what I want you to do.

1. Share the exact shortcode that you are using on your store page

2. Then let me know the product ID of the product named (you can find the product ID ):

“the 24Hour Bang Out” – Tokyo King & East-35

[jafijo]

Ivy,

I do not think that is the problem. No matter what shortcode I use I receive the same error.

1. [wp_eStore_fancy:product_id:26:end]

2. 26

Thanks,

James

[amin007]

I think the quotations (“) in the product name is causing the issue. What version of the eStore plugin are you using?

[jafijo]

Amin,

You were correct. I removed the quotations, clicked check out, and completed the transaction. Thank you all for hanging in there with me. Your plug-in is ingenious yet user friendly. I am currently running Version v3.4.1 – hopefully this is the latest if not, how dow I get the latest version?

Thanks again,

James

quick question: Is there a way to do a fancy “Download Now” shortcode to put on my store page as I have free content to give away?

[Ivy]

Hi James, The current version of eStore is 3.6.5 updating should fix the (“)issue you are having. You can read more about how updates happen here:

How and when do you get an update?

As for the fancy download option yes there is a fancy option. You can find all the shortcodes for the eStore here:

http://www.tipsandtricks-hq.com/ecommerce/wp-estore-shortcodes-and-functions-reference-460

[dlavine]

This solution did not work for me, can you please tell me what’s happening with my checkout at the following locations. http://www.sweettaterpiepublishing.com/wordpress/?page_id=2

[admin]

@dlavine, your original post on this same issue has been replied here:

https://support.tipsandtricks-hq.com/forums/topic/empyt-shopping-cart-error-when-checking-out-with-paypal/page/2

[leighross]

Hi,

I have just set up estore and am getting error messages when I click to purchase items in shopping cart – it tells me the cart is empty??

Suggestions?

Not sure if relevant but this is some php info from the host (2mhost)

Server: Localhost via UNIX socket

Server type: MySQL

Server version: 5.1.73-cll – MySQL Community Server (GPLv2)

Protocol version: 10

Server charset: UTF-8 Unicode (utf8)

[wzp]

Please review this thread:

https://support.tipsandtricks-hq.com/forums/topic/paypal-says-your-shopping-cart-is-empty

If you are having PHP session issues, only your hosting provider can solve the problem.

[Author]

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