Password Reset Feature Does not work… does not provide new password

[Es Web Design]

Hi,

On this website, password reset doesn’t work. When you try to login wiht an incorrect password, here’s what happens:

1. You click on Forgot Password;
2. You get to the “Password Reset” Page, enter your email address
3. You can a message from WPeMember that says: “Your new password has been emailed to you.
Please enter your e-mail address. You will receive a new password via e-mail.”
4. Then you receive an email but it doesn’t send you a new password, instead it says this:

Hi eleina@eswebsitedesign.com,

This notice confirms that your password was changed on Sundial East Condominium Association.

If you did not change your password, please contact the Site Administrator at
eleina@eswebsitedesign.com

This email has been sent to eleina@eswebsitedesign.com

Regards,
All at Sundial East Condominium Association
[sundialeast.com]

5. So it says it will send you a new password, but it doesn’t, it just sends you an email saying it’s been re-set, but you still have no way of getting in.

[wzp]

Please read this similar forum thread and let us know if the issue is resolved, or explained.

[Es Web Design]

Okay, thank you so much for clarifying this. Once I read that post, I tried again to reset my member password, and was able to confirm that, yes, the password reset email I was receiving was from WordPress, not WP emember. So, I installed the plugin you recommended: “Manage Notification E-Mails” and I turned off both of these: Password change notification to user; and E-mail address change notification to user.

Then I tried resetting my member password again, but I do not receive an email at all now, nothing from wordpress but nothing from WP Emember either. And I checked my prior attemptn, as to both my new and old attempt, I am not receiving that eMember’s password set email at all.

What would be my next step to resolve this?

I did check wp emember, and the “Forgot Password” notification appears to be correctly set up, it looks like this:

Dear {first_name} {last_name}

You have reset your password.

Membership details:
Username: {user_name}
Password: {password}

You can update your password from the edit profile area of the site (after you log into the site).

Thank You,
Sundial East Condominium Association

[wzp]

When you log into your system; are you doing so using the regular WordPress or the eMember login dialog? And are you trying to use the “automatically log into eMember” or “automatically log into WordPress” options?

[Es Web Design]

I created the site, so I am always logged in as a WP Admin, but I created a separate “member” login for me too, so I go into another browser where I am not logged in and login to WP Emember, with those credentials. So I’m using the Wp emember login

[Es Web Design]

That’s what I did to test these password reset issues.

[wzp]

I tried resetting my member password again, but I do not receive an email at all now, nothing from wordpress but nothing from WP Emember either.

Please enable the debug logs and see if the reset email is being sent.

[Es Web Design]

Good Morning,

I Enabled Debug mode; then I did a password reset request again with WPeMember.

Then, when I went to the look at the eMember debug.txt file, it was blank, nothing there, just a white screen.

https://sundialeast.com/wp-content/plugins/wp-eMember/eMember_debug.txt

[wzp]

There DOES seem to be “something” going on…

[02/16/2022 2:00 PM] - SUCCESS :Authenticating login request for username: eleina@eswebsitedesign.com. Request came from IP Address: 73.28.227.169
[02/16/2022 2:00 PM] - SUCCESS :Member password reset email sent to : eleina@eswebsitedesign.com
[02/16/2022 2:26 PM] - SUCCESS :Authenticating login request for username: Reanderson1956. Request came from IP Address: 162.225.219.41
[02/16/2022 2:26 PM] - SUCCESS :Authentication completed for username: Reanderson1956. IP Address: 162.225.219.41
[02/16/2022 2:26 PM] - SUCCESS :Redirecting member to the after login redirection page.
[02/16/2022 2:34 PM] - FAILURE :Could not retrieve member record using the given field value. Field: NuEHlJWcXQwk, Type: 0

I will refer this to the developer.

[admin]

The password reset email was sent by emember. I can see it in the following line of code:

[02/16/2022 2:00 PM] – SUCCESS :Member password reset email sent to : eleina@eswebsitedesign.com

Maybe you saw the log file blank at the time because your hosting provider is caching the files and it showed you a cached file.

The plugin is definitely executing the password reset email sending task. The issue is on the email delivery side. The following post will be helpful:

Not Receiving Emails Even Though The Plugin Sent The Email

Do you have SMTP plugin installed and configured? Use SMTP to make sure that all the emails sent from your server has a high chance of not getting blocked in middle.

On a side note: your site seems to be getting hit by spam bots. You may want to enable the captcha option for your login form. You can enable captcha from the reCAPTCHA settings menu of the plugin.

[Es Web Design]

OMG, I added a plugin (Easy WP SMTP), and now it works… I was able to go through the process of resetting my password.

Thank you!!!!

As to Recaptcha, I can’t seem to set that up becuase Google will not let me activate an API for Enterprise Recaptch… Iv’e tried several times, the wheel just spins and spins, never activates. stumped on that one.

[Es Web Design]

Guess what? Now I’ve gotten the recaptcha on the registration form as well, found a way to go back to recaptcha 2 instead of the new enterprise that requires an API.

So I think this site is all set now. Thank you so much!

[Author]

Posts