Orders with multiple items does not go through

[pernor]

I am testing a new webshop using eStore and epay.dk.

When I issue an order with only 1 copy of the item, then everything is ok. I can see the order in “order management” and I can see that epay.dk is redrawing the right amount.

If I make a new order but change the number of the item to any number higher than 1, then the order seems to be ok, but I cannot see the order in “order management”. Epay.dk is redrawing the right amount (x times the price).

Anyone have a clue, where to look for this error? Every hint is appreciated.

Per

[wzp]

The order does not show up at all, or the wrong quantity shows up?

Is this a digital or physical product?

Also, have you tried enabling and examining the eStore debug logs?

Are you using the eStore order management addon?

[pernor]

Thank you for the prompt reply.

The product is a physical product and I am using the order management addon. And also payment is done via epay.dk. After enabling the debug logs I found this in the eStore_post_payment_debug.log:

[11/26/2012 1:24 PM] – SUCCESS :Performing post payment processing tasks.

[11/26/2012 1:24 PM] – SUCCESS :Item Number: 2

[11/26/2012 1:24 PM] – SUCCESS :Item Name: Skovbær frugtte, 350 gr

[11/26/2012 1:24 PM] – SUCCESS :Item Quantity: 15

[11/26/2012 1:24 PM] – SUCCESS :Item Total: 59

[11/26/2012 1:24 PM] – SUCCESS :Item Currency: DKK

[11/26/2012 1:24 PM] – FAILURE :Wrong Product Price Detected. Actual Product Price : 885

[11/26/2012 1:24 PM] – FAILURE :Paid Product Price : 59

[11/26/2012 1:24 PM] – SUCCESS :End of post payment processing tasks.

During this test, I changed the number of items from 1 to 15, so the correct total price is 885. There is no errors in the wp_pg_debug.log file.

When I change the number of items, then the order does not show up in order management addon at all.

Thank you so much for taking the time to help.

[Peter]

From the above it appears there is an issue as can be seen from the following lines:

[11/26/2012 1:24 PM] – FAILURE :Wrong Product Price Detected. Actual Product Price : 885

[11/26/2012 1:24 PM] – FAILURE :Paid Product Price : 59

Are you by any chance using a coupon?

Which versions of eStore and Payment Gateway bundle are you using?

[pernor]

I have, in the settings, enabled the possibility to use coupons, but I am not entering any coupons in this purchase.

I am running:

Wordpress: 3.4.2

Theme iFeature Pro: 4.5.11

WP eStore: 6.8.1

Payment Gateway bundle: 1.5.7

eStore order management addon: 1.3

Thank you!

[admin]

Can you please reload the eStore and the payment gateway bundle addon:

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

Let me know how it goes after that.

[pernor]

Thank you so much. Reloading WP eStore, Payment Gateway bundle and eStore order management addon, did the trick.

I really appreciate this!

[Author]

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