Orders not being shown, no emails being sent, Payment is being received

[daz5505]

Hi. This plugin worked great on my other site. since i have created the new site it does not seem to be working.

Once a customer purchases a photo and gets redirected to the paypal site and pays we both receive the payment confirmation email (from PayPal).

The customer gets redirected back to the thank you page. This all works correctly. The problem is the website is not showing the orders in the portal and the merchant or customer receives no emails with the confirmation / download links etc.

I have installed WP_smtp plugin and also the email test plugin and all seems to be working correctly.

I am

The Instant payment information plugin etc is turned on in pay pal and i have changed the language settings to UTC_8 encryption as i have seen on the other support forums. This didn’t seem to make a difference.

[Peter]

Can you please do the following:

Log in to your paypal acct and go to “Website Payment Preferences”.

Check your settings for the following:

1) “Auto Return” (this should be enabled)

2) Also find the “Instant Payment Notification (IPN)” setting and please enable this feature if it’s not enabled.

Can you also enable debug from the settings page of the photoseller and set up a test gallery with price $0.01 and let us know the gallery link so we can try a test.

[masilliman]

I had a similar problem so I thought, but the emails were going to junk.

[daz5505]

Hi Peter,

Auto Return is turned off, When i try and turn it on it is asking for a url back to my website. I put the link back to the receipts page.

I have created the test gallery and enabled the logging feature now. i did try and i got the payment notifications from Paypal and not my website at all. There are no email at all (even in the junk folders) or logs that anything has been purchased on the orders page

Thanks for your support

[Peter]

Hi,

Which version of photo seller do you have?

I just tried a test purchase on your site and then when I went to view the log file I couldn’t find it.

Furthermore when inspecting your html using firebug I saw something strange. For example the photo seller CSS files which would normally be located in the “wp-content/plugins/wp-photo-seller/” directory are for some reason located in “wp-content/plugins/Archive”.

Have you changed anything on the photo seller? What is the plugin directory called “Archive”?

Could it be that you might have a theme/plugin conflict? Can you please try the following tests:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

[daz5505]

Hi.

I created this site and installed the plugin by the plugins menu on wordpress, I set it up and it didn’t work (same issue) i de-installed it and reinstalled it again with the same issue. I am using version 1.9.2.

I changed my website to the default template and purchased a photo, I got the paypal emails as usual but this time i received a Notification Of Photo Sale. I did not recieve the download link etc

Dear Seller

This mail is to notify you of a product sale.

Product Details – Lion-Photo

Digital: Test(800×587)

Quantity: 1

Price £0.01

The sale was made to ()

Customer comment

Thanks

Thanks Again

[daz5505]

also the order is still not showing on the orders or reports tab

[Peter]

During your conflict tests did you also deactivate all other plugins except photo seller?

Can you please install a fresh version of the plugin because your version is a bit outdated:

Re-install or Load a Fresh Copy of the Plugin(s)

Please try another test after you install the latest version and let us know if that makes a difference.

If possible please repeat the plugin/theme conflict test too.

If you still have issues we will need log into your site to take a look.

What type of server is your site hosted on?

[daz5505]

Hi Peter I have installed the update and i was still experiencing problems. Good News i have narrowed the problem down to a plugin called Jetpack by WordPress.com. Thanks very much for your help.

Kind Regards

Darren

[Author]

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