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PDF Stamper – not receiving email after purchase

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Tips and Tricks HQ Support Portal › Forums › WP PDF Stamper › WP PDF Stamper Troubleshooting › PDF Stamper – not receiving email after purchase

Tagged: WP PDF Stamper

  • This topic has 6 replies, 4 voices, and was last updated 6 years, 10 months ago by admin.
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • June 11, 2014 at 1:44 pm #10994
    debbyq
    Member

    Hi, All has been sending fine for a long time and now the email with pdf link is not being sent .. no changes that i can see … not sure what to do i am not very computer savvy …

    thanks for your help and guidance ..

    June 11, 2014 at 1:52 pm #63640
    wzp
    Moderator

    Please review this checklist of possible problems:

    https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-with-the-download-link-after-purchase

    The following is a good post to check also:

    https://support.tipsandtricks-hq.com/forums/topic/my-plugin-just-stopped-working

    Have you recently changed the IPN settings in your PayPal account? You should verify that PayPal IPN is enabled in your account. The following video explains how to do that:

    https://www.youtube.com/watch?v=et8KFv0vYWM

    June 21, 2018 at 11:13 pm #63641
    sbayley
    Member

    I have been having this same issue. I Enabled IPN on my Paypal account. Entered the generated values into the advanced variables field and generated a hosted button. Embedded the code into my site. I then made a test purchase. I never received the email with the download link. I did, however, receive the email from Paypal stating the payment had been made. Any help you can provide will be greatly appreciated…

    JerkburgReport.com

    Wordpress v4.9.6

    Hosted at Hostgator

    WP PDF Stamper v4.6.1

    The code I entered into the Advanced variables field…

    notify_url=https://jerkburgreport.com/?pdfs_pp_ipn=process

    custom=https://www.jerkburgreport.com/wda_ebook.pdf

    June 22, 2018 at 7:46 am #63642
    admin
    Keymaster

    Please enable the debug option in the stamper plugin then do your test transaction. We can then see if the plugin is receiving the IPN message or not and what it is doing after that.

    June 25, 2018 at 7:38 pm #63643
    sbayley
    Member

    Ok I enabled the debug option and checked the information. All appears ok. Repeated Success message for encrypting and stamping, says emails were sent but I am not getting the download link till several hours later. Any ideas?

    June 25, 2018 at 7:46 pm #63644
    wzp
    Moderator

    I am not getting the download link till several hours later.

    Who is your hosting provider? Some hosting providers, like GoDaddy, are notorious for outbound email delays.

    June 26, 2018 at 1:26 am #63645
    admin
    Keymaster

    Our plugin sends the email immediately when it receives the payment notification. It doesn’t have any mechanism to delay email. So the email delay is something external to the plugin. Usually email delays come from your hosting providers mail server.

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