No database entry and no e-mail after purchase

[GOTBIG]

I hope you can solve my problem.

eStore works fine and after a customer purchased a product he will be redirected to my customized thank you page (Enable Transaction Result Display checkt) and he can download all procuts.

But after he pays there is no entry in my eStore customer database and there is no e-mail send to the customer (Use WordPress Mailing System unchecked).

And my customers are not automaticly subscribed to my Aweber customer list.

Thanks for your reply

With kind regards

Thomas

[GOTBIG]

A database entry with Manual Payment works. I can find all orders in “Manage Customers”.

“Use Multiple Payment Gateways” is checked (Paypal + Manual Payment)

Manual Payment – database entry is visible

Paypal – no database entry is visible (and no e-mail)

I only use Paypal on my salespages.

Thomas

[GOTBIG]

… and clicks are tracked by Affiliate Platform and sales not.

[amin007]

This is easy to solve. Do a test transaction with debug enabled and it will reveal the issue. This post will help:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

[GOTBIG]

Hi,

*Enable Debug – checked

*ipn_handle_debug.log after testing – [03/30/2011 1:20 PM] – SUCCESS :This debug line was generated because you entered the URL of the ipn handling script in the browser.

=> after 3 test orders there are NO entries

*Auto return: On

*Block Non-encrypted Website Payment: Off

*PayPal Account Optional: On

*Return URL: [http://www.muskelaufbau-trainingsplan.info/danke/]

*Payment Data Transfer: On

*Instant Payment Notification (IPN): On

*Debug is enabled. Check the ipn_handle_debug.log file for debug output

I looking forward to your reply.

Thomas

[GOTBIG]

Yes, problem solved.

IPN was wrong and not activated.

Thanks very much for your support.

Regards

Thomas

[Jakey]

I’m running into the “No database entry and no e-mail after purchase” problem, but only with Authorize.net and only when someone makes a purchase using eCheck.

Purchasing with PayPal works.

Purchasing with PayPal using a eCheck works.

Purchasing with Authorize.net works.

It’s just purchasing with Authorize.net while using a eCheck doesn’t work.

Anyone else running into this issue?

[amin007]

Its because Authorize.net does not send a payment notification for when the payment clears later.

PayPal’s IPN feature is very robust. It notifies the plugin when the eCheque clears so I was able to add condition to handle that in the plugin. Unless Authorize.net offers a similar feature like PayPal there is nothing I can do on the eStore side (eStore is designed to deliver the product when the payment clears).

[Jakey]

Hey Amin,

Ah ok, that makes sense.

Thanks!

[Eric]

Hi,

I’ve got the same problem. eStore works fine and after a customer purchase a product via Paypal he is redirected to my customized thank you page.

But after there is no entry in my eStore customer database and there is no e-mail send to the customer.

I checked my wordpress blog : email from is ok and wordpress can send email. I opended my log files and everything is ok :

[10/03/2013 5:05 PM] – SUCCESS :Connection to http://www.sandbox.paypal.com successfuly completed.

[10/03/2013 5:05 PM] – SUCCESS :IPN successfully verified.

[10/03/2013 5:05 PM] – SUCCESS :Creating product Information to send.

[10/03/2013 5:05 PM] – SUCCESS :Transaction Type (Buy Now/Subscribe): web_accept

[10/03/2013 5:05 PM] – SUCCESS :Item Number: 1

[10/03/2013 5:05 PM] – SUCCESS :Item Name: Test de produit

[10/03/2013 5:05 PM] – SUCCESS :Item Quantity: 1

[10/03/2013 5:05 PM] – SUCCESS :Item Price: 0.01

[10/03/2013 5:05 PM] – SUCCESS :Item Shipping:

[10/03/2013 5:05 PM] – SUCCESS :Item Currency: EUR

[10/03/2013 5:05 PM] – SUCCESS :Value of the reference text field for this product:

Even the eStore_post_payment_debug.log is ok (it is a digital product with PDF Stamper).

What’s wrong ?

Thanks for your reply

Eric.

[admin]

Hi Eric, Looks like the stamping is failing. Please do the following:

Load fresh copies of both the plugins (esotre and stamper):

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

Then go to the manual stamping menu of the stamper plugin and make sure that the stamping engine is working correctly on your site. The following video tutorial should help you see how you can test a stamping manually:

http://www.tipsandtricks-hq.com/wp-pdf-stamper/wp-pdf-stamper-installation-and-usage-video-tutorials-155

[Eric]

Thanks admin.

PDF Stamber is the problem.

I loaded a fresh copy, and I try to test manually PDF Stamper. But then I had to debug it, since it was not working proprely (blank page).

I solved the problem following you check-list. And then it works when I download in pdf stamper source-files directory. What is the problem with the media directory of WordPress ? It is not so important, but if you have any idea it would be easier for me to upload.

Thanks.

Eric.

[Eric]

Hi Again,

I did some other tests. It seems there is nothing to do with the file location. Sometimes it works, sometimes I have a blank page for the same file. I am testing with method 2 and my wordpress hosting has a 256M memory_limit.

If there is no issue I will prefer not to use PDF Stamper rather than to have a customer who would not receive its PDF link.

Thanks.

Eric.

[admin]

Hi Eric, Try applying the following two tweaks in the stamper settings:

1) Set the stamping method to “Method 2”

2) Uncheck the “Enable PDF File Encryption” option (if it was checked)

Save it and give it another go. How big is the PDF file in question?

[Eric]

Hi,

It seems to work (Method 2). The PDF size was <1Mo (~700Ko).

Thanks.

[Author]

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