Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › No automated sales notice today.
- This topic has 11 replies, 3 voices, and was last updated 12 years, 9 months ago by kd6lor.
August 28, 2010 at 3:47 pm #1753
I received payment last night. Got my Paypal notice via email which usually comes within a minute after my automated sales notice. Never received an email from my website detailing my sale. My WP sales logs have recorded the sale and the customer name within the WP package on my website, but the email notification is missing. The customer never complained of not getting his email or digital download, so I am assuming he got it. Prior to the sale he asked specifically if the download was instant and I said it was, so I am sure he would have let me know.
Finally, the only thing I can identify as being different about this sale is my Paypal notice is a little different.
Typically, the email I get from Paypal has a Subtotal, Total, Payment, and then Payment sent to email@example.com each on a separate line towards the bottom of the email.
This payment read, Insurance, Total, Receipt No: ###=####-####-####,Please keep this number for future reference, as your customer doesn’t have a PayPal Transaction ID for this payment each on a separate line. Different from the other emails.
So, maybe Paypal changed something that broke the automated sales notices? I made no changes in my WP Setup since the prior sale.
PaulAugust 29, 2010 at 12:33 am #23793IvyMember
Hi, Emails sometimes get lost due to spam filtering or server delays. Can you please run a test transaction with the debug turned on? Once you have done this you will need to have a look at the debug.log file to see what is happening. If you need help reading this please let us know.
Here is more information on how and when to use the debug:
https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-doAugust 29, 2010 at 6:40 pm #23794
All lines were a “success” looks like a spam filter or server issue. This is the first time I remember this happening and I have changed nothing in my setup. Hope my webhost hasn’t changed anything that broke my setup.
PaulAugust 31, 2010 at 4:02 am #23795
A subsequent sale was processed by my website today. No notification either so I don’t believe it to be a solitary issue as I was hoping. Fortunately the volume of sales is low, so I can handle each sale individually, but this is not how I would like this to work out!
This is a snip from the log file that indicates the email process should have been successful. My concern is that the buyer is not getting his download link either. The information is available on the web after-purchase, but I wanted to send an email as well.
I am not sure where to turn at this point. Any suggestions would be greatly appreciated.
[08/30/2010 11:55 AM] – SUCCESS :Product Email successfully sent to $$BUYER SNIPfirstname.lastname@example.org.
[08/30/2010 11:55 AM] – SUCCESS :Notify Email successfully sent to email@example.com
Here is an interesting find. When I use the WP eStore admin functions to send an email to myself, to my surprise I get one. I figured that if the ability to get email from my website was broken, then sending manually would not work. It does…
PaulAugust 31, 2010 at 7:55 am #23796
The plugin is saying that the email was sent to “$$BUYER SNIPfirstname.lastname@example.org” it basically means that it did push the send button. From this point on the fate of email is on the hands of the server and the mail server of the buyer.
Sometimes a server can block automated emails from going out and may require you to use SMTP mail settings (please check this with your server).
Also check this post to see if you are doing anything mentioned there:
Are you getting the notification email that gets sent out immediately after the buyer email?August 31, 2010 at 11:48 pm #23797
Amin007, thanks for trying to help, but I think you missed the start of my thread. I am not getting notification from my website. My log says SUCCESS. I am assuming that my customer is not getting my email as well.
The last paragraph of my prior post tells me something… What I am not sure… That’s what I am hoping to get help on figuring out. To test the script’s ability to send an email, I used the admin function within WP eStore. THAT EMAIL CAME TO ME, but email generated by the estore regarding a sale notice never comes. I suspect, but do not know for sure that the customer is not getting my thank you email as well.
I appreciate your help, but you missed some important information from my prior posts.
PaulSeptember 1, 2010 at 1:03 am #23798
Are you using the “Use WordPress Mailing System” in the settings menu of eStore?
The automated sales email and the admin functions emails uses different functions to send the email.September 1, 2010 at 3:38 am #23799
Use WordPress Mailing System – CHECKED. If I uncheck the box, will it use the same email function as the admin functions emails?
PaulSeptember 1, 2010 at 5:29 am #23800
Give that a try.September 1, 2010 at 6:37 am #23801
Just made the change. Is there any easy way to test this without doing the Paypal sandbox mode thing. I did that when I first started up the site and it was a pain in the rump.
PaulSeptember 1, 2010 at 8:33 am #23802
Just make a 0.01 product then make a live transaction.September 4, 2010 at 7:37 pm #23803
Key Master, thanks for the advice. Paypal wouldn’t let me test my own site as I would be paying myself from my own acct, but I had a friend test it. Worked great. I am not sure where the problem was, but when I changed the send to email from my normal address to my gmail address, the emails arrived. My emails weren’t getting stuck in my junk email box, but possibly by my isp. I will probably never know, but as long as it works, I am happy.
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