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Missing Subscription Details for Stripe

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Missing Subscription Details for Stripe

  • This topic has 14 replies, 2 voices, and was last updated 6 years, 4 months ago by wpCommerce.
Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • September 26, 2016 at 4:28 pm #13731
    Frank
    Member

    Good day,

    Small issue and probably easily solved but when I’m sending someone to a subscription using estore and the payment gateway plugin, the collect details page is missing details.

    Here’s a link to my collect details [http://screencast.com/t/bKqldyDCTF6X]

    It shows how the product name is missing. Any ideas?

    I’m using the shortcode to call this page like this: [wp_pg_eStore_subscription_button id=”19″ gateway=”stripe_subsc”]

    September 27, 2016 at 2:20 am #74242
    wpCommerce
    Moderator

    Hi, I’m not sure what’s causing this issue. Please provide a link to your subscription button page so I can take a closer look.

    You should update both eStore and the payment gateway bundle addon as well:

    https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

    September 27, 2016 at 10:28 pm #74243
    Frank
    Member

    here’s a link to one of the pages I’ve got the link:

    [http://livestreamgenius.com/private-upgrade-special/]

    Frank

    September 28, 2016 at 12:50 am #74244
    wpCommerce
    Moderator

    Thanks. The subscription button code looks alright. But I still see the older version of the collect details page. Did you update the plugins?

    There are some JavaScript errors on the collect details page. These errors are not coming from our plugins. So you should look into fixing it. Otherwise Stripe checkout may not work properly.

    You can follow this tutorial for debugging JavaScript errors: https://support.tipsandtricks-hq.com/forums/topic/debugging-javascript-errors-on-your-site

    September 29, 2016 at 10:27 pm #74245
    Frank
    Member

    Ok, I’ve updated the plugins and no dice. Plus I discovered by a customer that when I use the stripe as a subscription, it throwing an error to the customers: ‘Price is less than the minimum amount you can charge with stripe’.

    You can see s screensnap here: [http://screencast.com/t/O2L9yNvf]

    frank

    September 29, 2016 at 10:53 pm #74246
    Frank
    Member

    Plus I’ve fixed the js errors on the page – still no dice and I cannot collect subscriptions at all.

    Frank

    September 30, 2016 at 1:03 am #74247
    wpCommerce
    Moderator

    The price error has nothing to do with the “item name missing” issue. Stripe actually requires a minimum amount for each charge in order to process the payment successfully:

    https://support.stripe.com/questions/what-is-the-minimum-amount-i-can-charge-with-stripe

    We need to take a closer look at your site to investigate this issue. I have sent an email to your registered email address for site access. Let me know if you don’t receive it.

    October 2, 2016 at 4:18 am #74248
    Frank
    Member

    Hi, I checked my email and no, I do not see an email from you. Can you resend?

    Frank

    October 3, 2016 at 5:31 am #74249
    wpCommerce
    Moderator

    I have just sent it.

    October 3, 2016 at 9:15 pm #74250
    Frank
    Member

    To [frank@thethomasproject.com]?

    I don’t think I got anything. Is it coming from tipsandtricks-hq.com? I do receive things like license download update emails and such.

    Frank

    October 4, 2016 at 12:01 am #74251
    wpCommerce
    Moderator

    Yes, that’s the email address. It was sent from tipsandtricks-hq.com. Have you checked the spam folder?

    October 6, 2016 at 11:12 pm #74252
    Frank
    Member

    Yep, and I’m not seeing email. You can also send to my [fthomas137@gmail.com] address.

    Frank

    October 7, 2016 at 12:04 am #74253
    wpCommerce
    Moderator

    I have just sent it to the new email address.

    October 7, 2016 at 3:31 pm #74254
    Frank
    Member

    Done and dusted. I’ve sent the info.

    frank

    October 28, 2016 at 1:53 am #74255
    wpCommerce
    Moderator

    It turned out that the plugin was not being able to retrieve the post values from the button form on the collect details page. We don’t know if it’s a plugin that was stripping all the values from the $_POST variable. We added a tweak in the payment gateway bundle addon so it retrieves the item name from the product database instead.

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