September 26, 2016 at 4:28 pm #13731
Small issue and probably easily solved but when I’m sending someone to a subscription using estore and the payment gateway plugin, the collect details page is missing details.
Here’s a link to my collect details [http://screencast.com/t/bKqldyDCTF6X]
It shows how the product name is missing. Any ideas?
I’m using the shortcode to call this page like this: [wp_pg_eStore_subscription_button id=”19″ gateway=”stripe_subsc”]September 27, 2016 at 2:20 am #74242
Hi, I’m not sure what’s causing this issue. Please provide a link to your subscription button page so I can take a closer look.
You should update both eStore and the payment gateway bundle addon as well:September 27, 2016 at 10:28 pm #74243
here’s a link to one of the pages I’ve got the link:
FrankSeptember 28, 2016 at 12:50 am #74244
Thanks. The subscription button code looks alright. But I still see the older version of the collect details page. Did you update the plugins?
Ok, I’ve updated the plugins and no dice. Plus I discovered by a customer that when I use the stripe as a subscription, it throwing an error to the customers: ‘Price is less than the minimum amount you can charge with stripe’.
You can see s screensnap here: [http://screencast.com/t/O2L9yNvf]
frankSeptember 29, 2016 at 10:53 pm #74246
Plus I’ve fixed the js errors on the page – still no dice and I cannot collect subscriptions at all.
FrankSeptember 30, 2016 at 1:03 am #74247
The price error has nothing to do with the “item name missing” issue. Stripe actually requires a minimum amount for each charge in order to process the payment successfully:
We need to take a closer look at your site to investigate this issue. I have sent an email to your registered email address for site access. Let me know if you don’t receive it.October 2, 2016 at 4:18 am #74248
Hi, I checked my email and no, I do not see an email from you. Can you resend?
FrankOctober 3, 2016 at 5:31 am #74249
I have just sent it.October 3, 2016 at 9:15 pm #74250
I don’t think I got anything. Is it coming from tipsandtricks-hq.com? I do receive things like license download update emails and such.
FrankOctober 4, 2016 at 12:01 am #74251
Yes, that’s the email address. It was sent from tipsandtricks-hq.com. Have you checked the spam folder?October 6, 2016 at 11:12 pm #74252
Yep, and I’m not seeing email. You can also send to my [email@example.com] address.
FrankOctober 7, 2016 at 12:04 am #74253
I have just sent it to the new email address.October 7, 2016 at 3:31 pm #74254
Done and dusted. I’ve sent the info.
frankOctober 28, 2016 at 1:53 am #74255
It turned out that the plugin was not being able to retrieve the post values from the button form on the collect details page. We don’t know if it’s a plugin that was stripping all the values from the $_POST variable. We added a tweak in the payment gateway bundle addon so it retrieves the item name from the product database instead.
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