Missing Subscription Details for Stripe

[Frank]

Good day,

Small issue and probably easily solved but when I’m sending someone to a subscription using estore and the payment gateway plugin, the collect details page is missing details.

Here’s a link to my collect details [http://screencast.com/t/bKqldyDCTF6X]

It shows how the product name is missing. Any ideas?

I’m using the shortcode to call this page like this: [wp_pg_eStore_subscription_button id=”19″ gateway=”stripe_subsc”]

[wpCommerce]

Hi, I’m not sure what’s causing this issue. Please provide a link to your subscription button page so I can take a closer look.

You should update both eStore and the payment gateway bundle addon as well:

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

[Frank]

here’s a link to one of the pages I’ve got the link:

[http://livestreamgenius.com/private-upgrade-special/]

Frank

[wpCommerce]

Thanks. The subscription button code looks alright. But I still see the older version of the collect details page. Did you update the plugins?

There are some JavaScript errors on the collect details page. These errors are not coming from our plugins. So you should look into fixing it. Otherwise Stripe checkout may not work properly.

You can follow this tutorial for debugging JavaScript errors: https://support.tipsandtricks-hq.com/forums/topic/debugging-javascript-errors-on-your-site

[Frank]

Ok, I’ve updated the plugins and no dice. Plus I discovered by a customer that when I use the stripe as a subscription, it throwing an error to the customers: ‘Price is less than the minimum amount you can charge with stripe’.

You can see s screensnap here: [http://screencast.com/t/O2L9yNvf]

frank

[Frank]

Plus I’ve fixed the js errors on the page – still no dice and I cannot collect subscriptions at all.

Frank

[wpCommerce]

The price error has nothing to do with the “item name missing” issue. Stripe actually requires a minimum amount for each charge in order to process the payment successfully:

https://support.stripe.com/questions/what-is-the-minimum-amount-i-can-charge-with-stripe

We need to take a closer look at your site to investigate this issue. I have sent an email to your registered email address for site access. Let me know if you don’t receive it.

[Frank]

Hi, I checked my email and no, I do not see an email from you. Can you resend?

Frank

[wpCommerce]

I have just sent it.

[Frank]

To [frank@thethomasproject.com]?

I don’t think I got anything. Is it coming from tipsandtricks-hq.com? I do receive things like license download update emails and such.

Frank

[wpCommerce]

Yes, that’s the email address. It was sent from tipsandtricks-hq.com. Have you checked the spam folder?

[Frank]

Yep, and I’m not seeing email. You can also send to my [fthomas137@gmail.com] address.

Frank

[wpCommerce]

I have just sent it to the new email address.

[Frank]

Done and dusted. I’ve sent the info.

frank

[wpCommerce]

It turned out that the plugin was not being able to retrieve the post values from the button form on the collect details page. We don’t know if it’s a plugin that was stripping all the values from the $_POST variable. We added a tweak in the payment gateway bundle addon so it retrieves the item name from the product database instead.

[Author]

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