- This topic has 1 reply, 2 voices, and was last updated 9 years, 1 month ago by .
Viewing 2 posts - 1 through 2 (of 2 total)
Viewing 2 posts - 1 through 2 (of 2 total)
- You must be logged in to reply to this topic.
Support site for Tips and Tricks HQ premium products
by
Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › Membership is not created if there are European characters in name or address
When a new (European) member joins our site and their name or street address has a character that’s not in our alphabet, the payment goes through on PayPal, but a new member profile is not created for them on our website. I have to manually set up a new member account for them after they complain that they did not receive their email to complete their registration.
Here’s an example of a street name that caused this issue today:
BlÄhegnet
That means the IPN messaging format of this PayPal account is not set to UTF-8.
Please read the following post and correct the IPN format in the seller’s PayPal account: