Madmimi Integration not working all of a sudden

[trock3]

We have the Madmimi autoresponder plugin installed and it was working fine before. But now new customers are not being added to the list.

I followed the instructions here to debug: https://support.tipsandtricks-hq.com/forums/topic/wp-estore-troubleshooting-autoresponder-signup-not-working

Both log files say the same thing:

“Access Denied! Please provide valid username and password to download the file.”

This doesn’t seem to make sense because we have the right email address and API key filled in. Nothing has changed in that regard.

Any ideas?

[wzp]

Both log files say the same thing:

“Access Denied! Please provide valid username and password to download the file.”

That does not make sense. Instead of paraphrasing the messages; please copy & paste the EXACT sequence of log file entries encountered.

[trock3]

OK, I misundertstood that message. Apparently it won’t letme download the log file because it expects some kind of user and pass. Any idea what that is? I wasn’t prompted for a user and pass when I clicked the link.

[wzp]

OK, I misundertstood that message. Apparently it won’t letme download the log file because it expects some kind of user and pass. Any idea what that is?

I think maybe the security settings on your server are “turned up too high.” Try using FTP to access the log files directly.

[trock3]

OK so the weird thing is, the logs say it is WORKING:

estore_post-payment-debug

[05/13/2017 1:52 PM] – SUCCESS :Performing item specific autoresponder signup if specified.

[05/13/2017 1:52 PM] – SUCCESS :Triggering action hook – eStore_item_specific_autoresponder_signup

[05/13/2017 1:52 PM] – SUCCESS :Madmimi integration. Debug data: innovafire1005@mailinator.com|Dempster Music|Chris|Owens

[05/13/2017 1:52 PM] – SUCCESS :Madmimi signup complete!

But the email is NOT showing up in Madmimi.

Any idea why that would be?

[admin]

The plugin definitely executed the API query to add that email. Maybe the API is rejecting the query (I will need to check that). But first you should check if you have double opt-in? Madmimi may not show the email in your list until the user confirms by clicking on the email that madmimi sends to him. Also, is that a duplicate contact? Some autoresponders will silently ignore the signup if it is a duplicate contact.

[trock3]

I see no evidence of double opt-in. Honestly I see nowhere where that feature would even be turned on (Madmimi has a very simplistic set of features, at least the free version).

No the email address is NOT a duplicate.

Any other ideas?

Chris

[trock3]

Hello, just checking back. If you have any other advice on this it would definitely be appreciated.

Thanks.

[admin]

I will need to jump on your site and check this. I will send you an email for this.

[Author]

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