Issues with the coupon feature

[invisibletotoro]

Hello! I was wondering if you could help me with some issues I ran into with the coupon feature.
I wanted to do a giveaway that would cover the price of one product that costs 10usd + shipping which is 6usd. The coupon code I created was for 15.99usd (so the total is not 0usd and it lets the user check out). I added one product for 10usd to the cart, but after I applied the discount, the shipping cost disappeared completely. So the total of the order was not 0.01usd but 0usd. If I add more items to the shopping cart, the shipping amount re-appears. Do you have any idea what might be causing this?

One additional question I have is if it would be possible to somehow allow people to use multiple discount codes on one order. That way I could create a 9.99usd discount code for the product and a “free shipping” discount code as well, that could potentially solve the issue? I’d like people to be able to use multiple discount codes in general, I would have a lot of use for it.

Thank you for your help ♥

• This topic was modified 3 years, 9 months ago by invisibletotoro.

[wzp]

Only ONE discount is allowed at a time. In your case, the free item OR free shipping. To support what you’d like to do; you need to enable “coupon stacking.”

[invisibletotoro]

Thank you so much for your reply, the coupon stacking is almost exactly what i’m looking for, although I thought that by allowing the stacking, it would only let you apply each coupon once. For example, if i have a coupon number 1 and a coupon number 2, i could only apply each of them once to one order and not an infinite amount of times. Could that be done?
Thank you!

[wzp]

Have you “tried?” Coupon stacking works, at the expense of some protections that would normally prevent coupon abuse.

• This reply was modified 3 years, 9 months ago by wzp.

[invisibletotoro]

Yes, when trying it though, the coupon stacking allowed the same coupon code to be applied to an item an infinite number of times. Is there a way to prevent this?
Thank you!

[invisibletotoro]

Oh I see from the last message on this post (https://support.tipsandtricks-hq.com/forums/topic/how-to-use-a-discount-coupon-and-free-shipping) that this option doesn’t prevent people from entering the same code multiple times. Has that option been added since that 2012 forum post by any chance?

[wzp]

No. Perhaps you might want to inquire about having custom work done, so that your original request can be accommodated. Include a reference to this forum thread and a developer will get back to you.

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