Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Issues with the coupon feature
- This topic has 6 replies, 2 voices, and was last updated 1 year, 7 months ago by wzp.
August 3, 2021 at 4:22 am #83438
Hello! I was wondering if you could help me with some issues I ran into with the coupon feature.
I wanted to do a giveaway that would cover the price of one product that costs 10usd + shipping which is 6usd. The coupon code I created was for 15.99usd (so the total is not 0usd and it lets the user check out). I added one product for 10usd to the cart, but after I applied the discount, the shipping cost disappeared completely. So the total of the order was not 0.01usd but 0usd. If I add more items to the shopping cart, the shipping amount re-appears. Do you have any idea what might be causing this?
One additional question I have is if it would be possible to somehow allow people to use multiple discount codes on one order. That way I could create a 9.99usd discount code for the product and a “free shipping” discount code as well, that could potentially solve the issue? I’d like people to be able to use multiple discount codes in general, I would have a lot of use for it.
Thank you for your help ♥
August 3, 2021 at 3:19 pm #83446
- This topic was modified 1 year, 8 months ago by invisibletotoro.
Only ONE discount is allowed at a time. In your case, the free item OR free shipping. To support what you’d like to do; you need to enable “coupon stacking.”August 4, 2021 at 8:13 am #83455
Thank you so much for your reply, the coupon stacking is almost exactly what i’m looking for, although I thought that by allowing the stacking, it would only let you apply each coupon once. For example, if i have a coupon number 1 and a coupon number 2, i could only apply each of them once to one order and not an infinite amount of times. Could that be done?
Thank you!August 4, 2021 at 8:55 pm #83460
Have you “tried?” Coupon stacking works, at the expense of some protections that would normally prevent coupon abuse.
August 4, 2021 at 10:11 pm #83463
- This reply was modified 1 year, 7 months ago by wzp.
Yes, when trying it though, the coupon stacking allowed the same coupon code to be applied to an item an infinite number of times. Is there a way to prevent this?
Thank you!August 4, 2021 at 10:31 pm #83464
Oh I see from the last message on this post (https://support.tipsandtricks-hq.com/forums/topic/how-to-use-a-discount-coupon-and-free-shipping) that this option doesn’t prevent people from entering the same code multiple times. Has that option been added since that 2012 forum post by any chance?August 5, 2021 at 3:45 pm #83470
No. Perhaps you might want to inquire about having custom work done, so that your original request can be accommodated. Include a reference to this forum thread and a developer will get back to you.
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