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[Resolved] Installation Fail

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Installation Fail

Tagged: Installation Fail

  • This topic has 3 replies, 3 voices, and was last updated 3 years, 11 months ago by Liz_Mountford.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • June 29, 2021 at 10:15 pm #83264
    Liz_Mountford
    Participant

    Just purchased the e-Store plugin and keep getting this message on install – this is very frustrating.

    Installing plugin from uploaded file: wp-cart-for-digital-products.zip
    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /var/www/vhosts/1/124600/webspace/httpdocs/fant.com.au/wp-content/plugins/wp-cart-for-digital-products/

    Go to Plugin Installer

    Please help!!

    Liz

    June 30, 2021 at 2:31 pm #83268
    wzp
    Moderator

    Please redownload a fresh copy of the plugin; to ensure that your copy was not corrupted.

    Next, please follow the installation instructions for eStore, as shown in the video.

    June 30, 2021 at 6:31 pm #83270
    admin
    Keymaster

    Looks like something got messed up on this site and now there is a leftover folder with the name “wp-cart-for-digital-products” (with missing plugin files potentially) that’s triggering the error.

    Go to the plugins menu of your site and make sure the plugin is fully deleted. Reload the plugins menu of your admin dashboard to verify that the plugin is not being shown there. Then log in via FTP and go to the following folder of your server and delete that folder (to make sure there is no failed installation remnant left behind):

    
    /wp-content/plugins/wp-cart-for-digital-products/
    

    Once it is clean, upload a new copy of the plugin to install and activate it.

    June 30, 2021 at 7:52 pm #83271
    Liz_Mountford
    Participant

    Hi,

    Deleted the folder for the server, re-installed plugin and all looks good. I just need to configure now.

    Thank you!!!

    Stay Safe.

    Liz

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