May 15, 2014 at 11:31 pm #10840
Please tell me how to manually edit each member’s subscription expiry date.May 15, 2014 at 11:35 pm #63010wzpModerator
The membership level is what controls the expiry. The following documentation explains how we use the concept of a membership level:
After you set it up, it works in an automated fashion. So the first question is, what kind of “Membership Expiry” setting are you using in the level? There are 3 options and they all work differently:
1) Expiry After a Duration (60 days from signup)
2) Expiry on a Hard Date
3) Never expires or until an ongoing subscription payment is cancelled
Also read the following post (it should be helpful for you):May 16, 2014 at 3:38 pm #63011
Aha – by setting a (hard) date for the membership level to expire (like… 10 years from now), we can manually edit the dates as each member registers and waits for approval. Got it!
I love your plugins! (I recommend your eStore plugin to all of my clients who want an eCommerce site.)May 16, 2014 at 5:32 pm #63012
It would be nice if I was able to set a hard date for a particular membership level (such as Jan 1, 2020 for a Premium level) and then be able to manually override this and change the date. I don’t see a way to do this…May 16, 2014 at 5:38 pm #63013wzpModerator
You mean a hard date, for EVERYBODY in a particular level?May 16, 2014 at 10:26 pm #63014
Oh! Now I see how to do it… Using Option #1 and setting the expiry date to 1 year, I can edit a member’s signup date after they register so that it matches the actual date that they paid their dues. (My challenge was that I built this site for an organization that has over 600 members who have already paid their dues – some of which are coming up for renewal soon, others not for almost a year.)May 4, 2018 at 7:52 pm #63015Greg_Salyer_13Member
I have only Gold 1 year memberships. Many people pay at our events in person. I tried changing the Subscription Starts field to a current date and setting the account state to active and saving and every time it justs reverts back to the old Subscription Starts date and changes it back to Expired! SOLVED this part! The member had an email that matched another member and an error was being generated but it was showing the error at the very top off the screen and not visible to me!
Still don’t understand this…..
As a test, I created a new member with a subscription start date greater than 1 year ago and it leaves this member as Active! Start date 5/2/17 expire date auto set itself to 5/2/2018 (2 days ago) but account state remained “Active”
I see a lot of question posted about this. Why not allow us to set the expiration date and have the plugin set the other dates and account state accordingly?May 5, 2018 at 4:16 am #63016adminKeymaster
Those questions usually comes from not understanding the fact that the expiry date is something controlled by the membership level.
A member belongs to a membership level that controls the permission side of things using a template (like what content can be seen and for how long and stuff like that).
We can add a hard override in the member’s profile but then there will be a whole bunch of new questions around the following lines:
My member belongs to a membership level that is not suppose to expire for a long time. Why can’t he see the protected content? or why is his account expired already? etc.
The current method of manipulating the expiry date (for the users who want to manually change the expiry) works. If there is an issue, we will need to investigate it to see what is going on in that particular site.
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