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Hi, I set up a normal subscription based membership site with recurring payments every 30 day.
How can I cancel the recurring subscription?
Regards
Thomas
You simply cancel the subscription from your PayPal account (you can cancel the subscription of any of your users from your account). Your users can also cancel their subscription by going to PayPal (when they cancel an ongoing subscription, the plugin will automatically deactivate their member account).
Most sites usually request their users to “Contact the admin with some details” to cancel an ongoing subscription payment.
How to cancel an ongoing PayPal subscription payment
This is the gist of how to cancel a PayPal subscription:
1. Log into your Paypal account, and select the History option.
2. Select “subscriptions” from the ‘show’ pull-down menu. Make sure you adjust the time period so that your account will appear on the ‘within’ option. This is what gets most people, as the default is ‘in the past day’ and your subscription is probably not that new!
3. You should see your subscriptions/agreements. Click on details and you will find the ‘cancel subscription’ option. Once you click the cancel option and confirm it, you are done.
The following documentation from PayPal maybe helpful too:
https://www.paypal.com/au/webapps/helpcenter/article/?solutionId=59055&m=SRE
Allowing Your users to cancel their PayPal subscription payment themselves
You can use the following shortcode on a page which create a subscription cancel button. Your members can click on this button to cancel their PayPal subscription payment:
[wp_eMember_cancel_subscription_link alias="XYZ"]Replace XYZ with your PayPal merchant ID
thanks very much
there is one more question:
I set up the Auto Upgrade feature. After canceling the recurring payment in paypal, does eMember stop the Auto Upgrade?
I don’t want to give a customer access to future content after canceling my membership site.
Thomas
When the payment is cancelled in PayPal the plugin will deactivate the member’s account so he won’t have access to the protected content anymore.
Is there a way to make an account inactive after refund is issued? I am using this with LearnDash courses, and with a user unsubscribed, they still have access to the protected content somehow.
I have selected the Delete user option in eStore>Settings>General Settings>Post Payment Processing>Use Automatic Customer Record Removal and this doesn’t seem to work.
I would rather not delete the user, in case we need to issue a refund for a complaint or other reason. We could issue them a refund and change their access. But if a person requests a refund through paypal, we would like them to not have access to content anymore until we change their levels.
When you say “account” what do you mean? eStore doesn’t create/use any account.
Do you mean the account of an eMember user? If you do, then that already works that way.
Please provide more info on what account you mean so I can give you a better answer.
Yes, eMember account. I have the option enabled to downgrade the member, but right now it sets their access to unsubscribed, but they still have access to the courses. I have to manually go in and change their access levels.
Read the following and correct your membership level setup:
If you are using a subscription button and want the account to be cancelled when the subscription is cancelled then you must use “No Expiry or Until Cancelled” value for the subscription duration field.
What if the customer did not use a PayPal account but rather a credit card? How would they go about canceling their membership then?
If a member uses a credit card, to make a recurring PayPal payment (subscription purchase), PayPal forces them to create a PayPal account. That’s because the recurring payments are really between the member and PayPal; which is acting as an agent, on your behalf.
Members would then cancel their subscriptions, using the Pre-approved Payments management section of their PayPal account. After the pre-approved payment (subscription) is canceled, PayPal then notifies eMember.
continuing the last question – if i use wishlist member – does paypal cancels the subscription as well?
This forum thread is for the eMember plugin. So I am not sure I fully understand your question.
If the subscription was setup via PayPal then you (the merchant) can always go into your PayPal account and cancel any subscription (if a member requests you to do so). Once you (or the member) cancel a subscription from the PayPal account, eMember will deactivate the corresponding account.
what if we have several products-subscriptions, several membership levels user can be a member in simultaneously, and the user wants to cancel only one of them, – how can we define, for which product (membership level) it is, in the canceling shortdode:
[wp_eMember_cancel_subscription_link alias="XYZ"]?and for the user himself, what will PayPal do, when clicking on that button – cancel all subscriptions he has with us, or give him a choice?
and what is PayPal merchand id that should be put as alias, is it our paypal email address?
thank you!
PayPal will show them all the existing subscriptions they have with you. Then can can cancel the one they want.
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