How do I cancel a Subscription that uses Stripe?

[icm]

I’m exploring my options for getting recurring payments up and running. We have eMember, eStore, & the Payments Gateway Addon.

I didn’t see cancelling/ending a subscription using stripe specifically referenced in the docs, but how does one do this?

I did find in the Stripe control panel, a ‘Customers’ section where my test user account showed up after going through the checkout process, and in the customer’s info there is a subscriptions section where I can cancel it. Is this the only way? (well, short of coding something)

If you change a membership level in eMember or delete the user, does it cancel the subscription payments?

Thanks

[admin]

Subscription payment cancellation is a manual process. Payment gateways don’t allow you to change subscription details of an existing subscription agreement (otherwise people can do sneaky stuff).

When a member request for a cancellation, you can cancel an existing subscription payment agreement from the admin dashboard of the plugin.

If you want to delete a member record, you need to cancel that user’s subscription also.

[icm]

“When a member request for a cancellation, you can cancel an existing subscription payment agreement from the admin dashboard of the plugin.”

I found a ‘Subscription Settings’ tab in the Payment Gateway Bundle settings, but it only shows Cancel Subscription options for Authorize.net and PayPal Pro, but nothing for Stripe.

I looked in the settings for eMember and eStore and did not find anything that looked helpful.

WP Payment Gateway Bundle – Settings v2.1.6

[wpCommerce]

@icm, This feature is not available for Stripe. You will need to cancel it from your Stripe account dashboard. When you cancel a subscription Stripe will automatically notify the plugin and it will take the necessary steps to process the cancellation (it will deactivate the users account if needed).

[icm]

Are you sure? Isn’t this part of their API there so developers can send cancellation commands? [https://stripe.com/docs/api#cancel_subscription]

I’m not a developer, so I may be misreading the intent of the docs.

[wpCommerce]

Thanks for sharing the link. Actually we might be able to do something about it. I will keep you posted.

[icm]

Thanks.

[wpCommerce]

We have a version ready for testing. I have sent you a copy to your registered email address. Let me know if you don’t receive it.

[clem90]

Hello,

I would like to sell a monthly subscription that will stop only when the customer wants to stop subscribing.

I use Gateway Bundle and Stripe for the subscription system. With estore and eMember.

Is there a way or a shortcode in eMember so that the customer can cancel his subscription himself when he wants without having to contact me so that I stop the subscription manually?

Like this but for Stripe:

[wp_eMember_cancel_subscription_link alias=”XYZ”]

Thank you

[clem90]

Hi,

Do you have a shortcode for that ?

Thanks

[wpCommerce]

@clem90, There is no shortcode to cancel a Stripe subscription unforuntatley. You can cancel it in the Payment Gateway Bundle settings by entering the subscription ID.

[michaelw]

A shortcode to generate an email link to notify the site admin of a cancel request including the member ID to make it simple would be great. (Save having to search the appropriate ID etc.)

[Author]

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