March 11, 2016 at 5:40 pm #13340
I’m exploring my options for getting recurring payments up and running. We have eMember, eStore, & the Payments Gateway Addon.
I didn’t see cancelling/ending a subscription using stripe specifically referenced in the docs, but how does one do this?
I did find in the Stripe control panel, a ‘Customers’ section where my test user account showed up after going through the checkout process, and in the customer’s info there is a subscriptions section where I can cancel it. Is this the only way? (well, short of coding something)
If you change a membership level in eMember or delete the user, does it cancel the subscription payments?
ThanksMarch 11, 2016 at 11:08 pm #72718adminKeymaster
Subscription payment cancellation is a manual process. Payment gateways don’t allow you to change subscription details of an existing subscription agreement (otherwise people can do sneaky stuff).
When a member request for a cancellation, you can cancel an existing subscription payment agreement from the admin dashboard of the plugin.
If you want to delete a member record, you need to cancel that user’s subscription also.March 14, 2016 at 8:40 pm #72719
“When a member request for a cancellation, you can cancel an existing subscription payment agreement from the admin dashboard of the plugin.”
I found a ‘Subscription Settings’ tab in the Payment Gateway Bundle settings, but it only shows Cancel Subscription options for Authorize.net and PayPal Pro, but nothing for Stripe.
I looked in the settings for eMember and eStore and did not find anything that looked helpful.
WP Payment Gateway Bundle – Settings v2.1.6March 15, 2016 at 2:15 am #72720
@icm, This feature is not available for Stripe. You will need to cancel it from your Stripe account dashboard. When you cancel a subscription Stripe will automatically notify the plugin and it will take the necessary steps to process the cancellation (it will deactivate the users account if needed).March 15, 2016 at 5:24 pm #72721
Are you sure? Isn’t this part of their API there so developers can send cancellation commands? [https://stripe.com/docs/api#cancel_subscription]
I’m not a developer, so I may be misreading the intent of the docs.March 16, 2016 at 7:26 am #72722
Thanks for sharing the link. Actually we might be able to do something about it. I will keep you posted.March 17, 2016 at 5:32 pm #72723
Thanks.March 24, 2016 at 5:35 am #72724
We have a version ready for testing. I have sent you a copy to your registered email address. Let me know if you don’t receive it.August 18, 2017 at 6:51 pm #72725clem90Member
I would like to sell a monthly subscription that will stop only when the customer wants to stop subscribing.
I use Gateway Bundle and Stripe for the subscription system. With estore and eMember.
Is there a way or a shortcode in eMember so that the customer can cancel his subscription himself when he wants without having to contact me so that I stop the subscription manually?
Like this but for Stripe:
Thank youAugust 28, 2017 at 11:33 am #72726clem90Member
Do you have a shortcode for that ?
ThanksAugust 28, 2017 at 1:38 pm #72727
@clem90, There is no shortcode to cancel a Stripe subscription unforuntatley. You can cancel it in the Payment Gateway Bundle settings by entering the subscription ID.February 1, 2021 at 4:25 pm #82445michaelwParticipant
A shortcode to generate an email link to notify the site admin of a cancel request including the member ID to make it simple would be great. (Save having to search the appropriate ID etc.)
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