Home Page Error

[TeriGR]

Uploaded WP eStore and was able to activate without issue. However, when I activate the WP eStore Plugin, I lose my home page. Instead of the usual home page, I get a white page with the following error messages:

Warning: require_once(Mail.php) [function.require-once]: failed to open stream: No such file or directory in /home3/stronga2/public_html/strongandwise/email.php on line 2

Fatal error: require_once() [function.require]: Failed opening required ‘Mail.php’ (include_path=’.:/usr/lib64/php:/usr/lib/php’) in /home3/stronga2/public_html/strongandwise/email.php on line 2

What do I need to do to correct this? Currently, I have the plugin deactivated.

Thanks.

[admin]

That error looks like it is missing a file from the plugin. How did you upload the plugin to your site? Via the WordPress plugin uploader or via an FTP software? Did you watch the plugin installation video from here?

http://www.tipsandtricks-hq.com/ecommerce/wp-estore-quick-setup-and-usage-video-tutorial-593

[TeriGR]

I watched the plugin installation video and uploaded the plugin via the WordPress plugin uploader. One thought, when I downloaded the file from your site after purchasing, the file did not come as a zip file, but as a folder. I had to “zip it” on my desk top. Could this have had any effect?

[TeriGR]

Also, my computer is a MAC – not sure this makes any difference, but thought I should add it.

[wzp]

The intent of the instructions, is that you MANUALLY upload and install the plugin package; using something like FTP, not the uploader built into WordPress.

http://www.tipsandtricks-hq.com/ecommerce/wordpress-estore-installation-and-usage-guide-31

When you downloaded the plugin from our site, it was sent as a ZIP file. Your Mac may have automagically decompressed it, or is simply representing it to you as a compressed folder.

[TeriGR]

I deleted the eStore plugin, then used Cyberduck FTP Program to upload the (uncompressed) files into public_html/strongandwise/blog/wp-content/plugins. The file transfer completed successfully and the plug-in appeared in the list of plugins. BUT as soon as I activated it, I lost my home page and got the exact same error message. Hmmm.

[wzp]

Are you able to paste here the first 10 lines of that email.php file it’s complaining about?

[TeriGR]

Not sure if this is what you were asking for – let me know:

<?php

require_once ‘Mail.php’;

require_once ‘Mail/mime.php’;

$emailFrom = “info@strongandwise.com”;

$emailSubject = “Your Custom Strong & Wise Key Test Results”;

$authInfo = array(

‘host’ => REDACTED,

‘auth’ => true,

‘username’ => REDACTED,

‘password’ => REDACTED,

‘localhost’ => REDACTED,

);

?>

[wzp]

What version of eStore do you have? The problem may be similar to this one…

https://support.tipsandtricks-hq.com/forums/topic/mailphp-conflict

[TeriGR]

Version v5.9.7 – is there an update?

[wzp]

Yes there is, but your version resolves the earlier mentioned problem. You can try the latest version, if you’d like to give it a shot…

https://support.tipsandtricks-hq.com/automatic-update-request

The “line 2” complaint is for a file that has nothing to do with eStore. Assuming that you installed it correctly (and I can’t see anything wrong that you did), then the problem would have to be some kind of conflict, in terms of a file or function name, between your host’s mail system and the plugin.

Try installing the latest version, and if it still doesn’t work, please drop me a note on my contact form http://TheAssurer.com/contact and I’ll have a look at it.

[TeriGR]

Just updated to Version v5.9.9 – still same error message. Will contact you via email. Thanks for all your help – very much appreciated.

[wzp]

You’ve got mail.

[wzp]

I manually fixed the problem on your site. It is a continuation of the problem described in this thread…

https://support.tipsandtricks-hq.com/forums/topic/mailphp-conflict

I will submit updates to the main code, as well.

[Author]

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