Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Help! Mailchimp integration not working – I've tried everything
- This topic has 5 replies, 3 voices, and was last updated 11 years, 11 months ago by lkinca.
June 17, 2011 at 5:21 am #3612
Hello – I’ve read and re-read all the previous Mailchimp threads and believe my settings are correct on both ends but I am not sure. The Mailchimp subscribes on a squeeze page form but NOT on a regular product purchase. I am testing via a “free call” I am offering as a product in my cart:
The customers are listed in the manage customers list, and we both receive confirmation emails from the estore system, but nothing is happening on the Mailchimp side. I have the login information correct, and have the lists set on a per-product basis. Help! Thanks!June 17, 2011 at 5:45 am #33490
More info – I decided to add a fake $1 test product in there to test the payments etc. and voila Mailchimp works with a PAID product but not with a $0.00 product. I was trying to not use the ‘squeeze page’ form because I want this to be a cart item, collecting similar info, and same appearance as the other cart items. Does Mailchimp signups not work with 0 priced items? Any way around this or is it another issue?June 17, 2011 at 6:16 am #33491
More info – it does not work on a paid test item using the MANUAL method. So now I am assuming that since the $0.00 priced item I’m trying to get to work ALSO uses the Manual method, that is why. Could it be because there is no confirmation of payment? The price is 0. I do not want to use a squeeze page form since this is a live teleclass that I am offering free, not a download. Thanks.June 17, 2011 at 6:23 am #33492
Nevermind – found it in the payment gateway setting for manual payments, I had not checked the box to send to autoresponder automatically. Sorry to bother you.June 17, 2011 at 6:30 am #33493amin007Participant
This post should help you troubleshoot:
Read both my posts on that page (the 2nd posts has a list of most common mistakes people make).July 13, 2011 at 12:45 am #33494lkincaMember
It might be helpful to specify, if it is accurate, for the mailchimp sign up WHICH name field should be sent. I had first and last name as required fields for the emember registration form on my site. My autoresponder was not working either. Then I made last name optional and now it works. Your MailChimp specific instructions say that we should use ‘name’ and ’email’ only as required fields.
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