GetResponse Integration Broken from Squeeze Page

[itshouldjustwork]

Followed instructions for squeeze page – check: e-mail sends; link works, etc.

However, as so many posts indicate, GetResponse integration simply does not function – e-mail is not added to campaign.

“Use API” = ON

API Key copied and pasted to eStore (shut the API off and back on, generating a new key, and tested this TWICE to insure no problems there)

Use GetResponse AutoResponder: is checked.

Global GetResponse Integration: is checked.

Squeeze_Form_Debug_Log says:

[07/21/2011 11:02 PM] – Advisory : Log file reset.

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[07/21/2011 11:05 PM] – SUCCESS : Processing free download request for squeeze form submission…

[07/21/2011 11:05 PM] – SUCCESS : Received Data…[Name:abandon four][Email:abandon1@vindico.com][Product ID:502][ap_id:][IP Address:66.190.234.228]

[07/21/2011 11:05 PM] – SUCCESS : Email with the download link sent to: abandon1@vindico.com

[07/21/2011 11:05 PM] – SUCCESS : Performing autoresponder signup if specified in the settings…

[07/21/2011 11:05 PM] – SUCCESS : Updating the customers database with the visitor details…

[07/21/2011 11:05 PM] – SUCCESS : Squeeze form task complete.

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However, eStore_post_payment_log says:

[07/21/2011 11:02 PM] – Advisory : Log file reset.

---

[07/21/2011 11:05 PM] – SUCCESS :Generating download link for single file.

[07/21/2011 11:05 PM] – SUCCESS :Performing item specific autoresponder signup if specified.

[07/21/2011 11:05 PM] – SUCCESS :Performing global autoresponder signup if specified.

[07/21/2011 11:05 PM] – SUCCESS :GetResponse integration is being used.

[07/21/2011 11:05 PM] – SUCCESS :Attempting to call GetResponse API for list signup…

[07/21/2011 11:05 PM] – SUCCESS :API Key:5cddfa87a10cbfb0a43bf0faf4e96a80, Customer name:abandon four

[07/21/2011 11:05 PM] – SUCCESS :created the jsonRPCClient object

[07/21/2011 11:05 PM] – SUCCESS :Attempting to retrieve campaigns for acadmegsa

[07/21/2011 11:05 PM] – SUCCESS :Retrieved campaigns for: acadmegsa

[07/21/2011 11:05 PM] – FAILURE :Attempting GetResponse add contact operation for campaign ID: Vap5 Name: abandon four Email: abandon1@vindico.com

[07/21/2011 11:05 PM] – FAILURE :GetResponse contact added… result:Array

[07/21/2011 11:05 PM] – SUCCESS :GetResponse campaign to signup to:acadmegsa

[07/21/2011 11:05 PM] – SUCCESS :GetResponse global list signup operation performed. Return value is: 1

I have tried other of my campaigns and other e-mail addresses, with the same results.

Please help?

[itshouldjustwork]

OK – got the GetResponse to add the user to the list. Problem was I was using an old testing e-mail that had been deleted from the campaign, and the GR system apparently won’t let someone sign back up if they’ve deleted.

Despite the GR system sending the opt-in, and the e-mail appearing in the GR campaign – NOW, the eStore isn’t sending the e-mail with the encrypted access for the free download!!

Help?

[itshouldjustwork]

Apparently, everything needs fresh e-mail addresses. Got it running, now.

[jwentworth]

I have the same problem with the getresponse integration. Using a GR web form for a free digital download. It should create an email with the link to the download, an optin confirmation email out of GR, and update the GR contact database after confirmation.

estore sends the email with the download link but nothing happens after that. No confirmation message to optin, no update of the database. I tested the system in GR before adding this download form and the singup/optin/databse update worked fine.

I have read all the posts in the forum on this (and learned the trick that you cannot reuse an email address to optin which is a real pain during testing as I have no idea if the email was sent and I didn’t get it or the email is never created).

I have followed the instructions with the API key.

Do you have any other ideas on how I can troubleshoot this? Not sure what other information I can give you to help . . . Is there a troubleshooting checklist somewhere?

Thanks

[admin]

Please enable debug in the settings. If you already have it enabled then hit the reset button. Then do the following test:

https://support.tipsandtricks-hq.com/forums/topic/wp-estore-troubleshooting-autoresponder-signup-not-working

Share the URL of your squeeze page and I will be able to tell you where things are going wrong.

[jwentworth]

I enabled debug and reset the files.

The original squeeze page form is in the sidebar of: [http://www.unstoppablebrand.com/blog/]

This form is built with the web form from getresponse.com

I added the estore form as described in the article and it is here: [http://www.unstoppablebrand.com/test-estore-2/]

The estore form has no connection with getresponse. Both forms work for the download of the product. Neither subscribes the person to to contact list/newsletter.

Thanks for helping with this!

Janet

[admin]

Hi Janet, the GetResponse integration is working fine on your site. I just did a test from your test estore page and everything worked fine for me. I got the opt-in confirmation email from getresponse and confirmed it. I also checked the debug to make sure everything went smooth.

How about you do a test submission on that eStore page and tell me when you have done it. That way I can take a look at the debug file and tell you what is wrong with your submission.

[jwentworth]

Well this is strange (but good)! I see tipsandtricks in the estore customer menu for the free download and I see you in getresponse as being a subscriber to the newsletter . . . so that all looks fine. Did you actually get a welcome email message from the story Alchemy newsletter?

I think the reason it looked broken is that getresponse will only confirm an email address once. So I must have used my various testing addresses in prior work and therefore submitting a new request for this download will never trigger a new confirmation email . . . and apparently not trigger being added to the mailing list. I will contact getresponse about this.

But the integration is working! And so is the download link. Thank you!

[Author]

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