Free Membership Settings Failed

[wisteriapro]

I have followed the instructions on creating a Free Membership site but the settings will not hold.

Steps I went through:

1 – Create a free membership level from the Manage Levels menu

2 – Allow Free Membership (Settings)

3 – Add free Membership Level ID: (Settings)

4 – Apply “Free Members Must Confirm Email Address” (Settings)

When I “Update Options” the free membership settings go back to blank. This obviously causes the registration page to show content my visitors should not see.

Site URL: http://ultimatephotoscout.com/registration/

WP Version: WordPress 3.4.1

WP eMember: v8.1.5

Thank you!

[wisteriapro]

I will add that I’m unsure if it is actually creating a “free” membership level. There seems no way for me to distinguish that level in the setup for some reason. It’s like there is no option to make it a free level at all.

[Peter]

Hi, The settings shouldn’t reset. Are you using a caching plugin?

If so you may need to follow these tips regarding the caching settings:

https://support.tipsandtricks-hq.com/forums/topic/using-the-plugins-with-w3-total-cache-plugin

Also check that you are not keeping old copies of the plugin in the “plugins” directory – ie, when loading a new version of the plugin you must deactivate/delete the old one before installing the new.

[wisteriapro]

I had to remove the shortcode for free registration because I don’t want my viewers seeing it. For now I’m doing it all manually so that I can get them the confirmation email then have them reset their password. That’s the only way I can get the system to accept them and send them their login info at this point until the problem is fixed.

[wisteriapro]

Peter, I am not using a caching program.

This is what my Add Membership Level screen looks like:

http://ultimatephotoscout.com/wp-content/uploads/2012/08/add_membership_level.png

There are no options to actually make the user level “free” as described in the setup directions.

[admin]

You can make any membership level free if you want to. This post will help you understand how eMember does it:

https://support.tipsandtricks-hq.com/forums/topic/how-one-single-registration-form-is-used-in-emember-for-all-types-of-membership

Let me know if that helps.

[wisteriapro]

I have read the documentation on creating the pages with the proper codes, managing the flow. When I send visitors from the Join Us page to the Registration page, all they see is “Free membership is disabled on this site!”. It seems I am unable to change the settings to allow free member registration because a “free” user level doesn’t exist. That is not very easy to figure out since I cannot find a way to actually create a “free” membership level.

This is what my Add Membership Level screen looks like:

http://ultimatephotoscout.com/wp-content/uploads/2012/08/add_membership_level.png

I do not see a way to create one even though I must do that first before applying the settings for Allow Free Membership (Settings). I did just notice when trying to apply that feature in settings, it displays “Membership level with the given ID is reserved! Please use different one.”

Now, when I added “[wp_eMember_registration_form_for level=1]” to the registration page it shows a form. My frustration is that “Free Members Must Confirm Email Address:” does not work through this channel because the system doesn’t see it as “free”. I would like to find a way to correct the problem of why the free membership level is not being recognized instead of only using “[wp_eMember_registration_form_for level=1]”.

[wisteriapro]

HOLD THE PHONE!

I have done every step exactly to the book and it all came down to the way I was writing the Level ID. It needed to be (02) NOT (2). Thanks for the help, sorry for the trouble. I hope this helps someone else who may run into this problem.

Everything is working fine now.

Thank you!

[Author]

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