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Free downloads missing link in email

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore General Questions › Free downloads missing link in email

Tagged: email, free downloads

  • This topic has 8 replies, 2 voices, and was last updated 9 years, 1 month ago by EdgeMarketing.
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • January 22, 2014 at 7:19 pm #10465
    EdgeMarketing
    Member

    The free downloads on my site seem to be going through but the link isn’t included in the email. What am I missing?

    January 23, 2014 at 12:41 am #60442
    admin
    Keymaster

    Do you have the {product_link} email tag in the email body? Check the following area:

    WP eStore Settings -> Email Settings -> Squeeze Form Email Settings

    Edit the product in question. Does it have a file/page URL in the “Digital Content URL” field?

    January 29, 2014 at 5:12 pm #60443
    EdgeMarketing
    Member

    The paid for ones the link goes through just fine. It is the ones that just are downloading a free file that it doesn’t include it.

    January 29, 2014 at 5:14 pm #60444
    EdgeMarketing
    Member

    Wait I don’t see a separate option for Squeeze Form Email Settings. I just have buyer email body

    January 29, 2014 at 6:05 pm #60445
    EdgeMarketing
    Member

    Now that i see the difference between the emails, it looks like that email isn’t being sent. So where to i find the squeeze form email settings?

    January 29, 2014 at 11:30 pm #60446
    admin
    Keymaster

    We added this in the “Email Settings” tab recently. It didn’t used to have one. Please do the following then go to the email settings tab and you will see it:

    https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

    January 30, 2014 at 5:42 pm #60447
    EdgeMarketing
    Member

    All upgraded, but the squeeze email doesn’t send. This one does.

    Details of Ordered Product: 1


    Product ID: 96

    Product Name: Simple Angel

    Price: $0.00

    Quantity: 1


    Subtotal: $0.00

    Total: $0.00

    Total Items Ordered: 1

    Transaction ID: 52ea8df2c626b

    Customer Details


    [redacted]

    January 30, 2014 at 11:22 pm #60448
    admin
    Keymaster

    What you have there is the manual checkout email.

    Please go to the following page and read Option 2:

    https://support.tipsandtricks-hq.com/forums/topic/selling-items-for-00-giving-product-for-free

    Read the documentation fully so you are using the shortcode for the squeeze form and not the manual checkout. The manual checkout and the squeeze form are 2 different things that offer different functionality.

    January 31, 2014 at 3:50 pm #60449
    EdgeMarketing
    Member

    Thanks that helped. :)

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