Forgot Password is stuck at Please Wait…

[wdcteam]

Hi can i ask some advice or help for my site schoolkid.ph

when a user uses the forgot password link and typed his email, the screen will just be stuck to please wait… I’ve waited for hours and it wont work just stuck to the please wait screen. can anyone take a look at my site please…

By the way the version im using is: Version v6.4.5

and my WP Version is: WordPress 3.1.2

and i haven’t modified any core code yet as far as i remember

if you need access to the site pm me here, ill be checking from time to time thanks in advance -zar

[admin]

Please do the following and let me know how it goes:

1. Deactivate and delete the currently installed version of the plugin(s).

2. Load a fresh copy of the plugin(s):

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

3. Upload and activate this version of the plugin(s). The specific update instruction for the plugin in question can be accessed from here:

https://support.tipsandtricks-hq.com/plugin-installation-and-upgrade-instructions

If it still doesn’t work then please post a link to the page where I can go and see it.

[wdcteam]

Thanks for the reply.

I’ll try it and inform you of the update, this will take a little while cause im working on a project.

[wdcteam]

Hi sorry for the Double Post but i can’t seem to edit my previous post.

anyway,i have updated my my plugin to v7.2.2 but still encountering the same problem. Stuck at reset password screen. link to the site is [http://schoolkid.ph/]

[admin]

Your forgot password is linking to the wrong page. Please do the following as mentioned in the help text of the forgot password field:

1. Create a new WordPress page (You can give it any name you want)

2. Place the [wp_eMember_password_reset] shortcode in that page.

3. Now specify the URL of that page in the “Password Reset Page” field of eMember settings.

[Author]

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