eStore – Unable to handle download request

[HOPEHSC]

Hi,

A customer notified me that after purchasing my eBook she received a notice saying, “The secure download manager ran into a problem that it couldn’t handle, and is unable to process your download request. Please contact the site administrator.”

I have the WP eStore v 7.0.3 download

I did not modify the plugin code.

I am not using a shortened encrypted download link.

I enabled the debug and followed the eStore_post_payment_debug.log link. Nothing appeared on the page.

What shall I do?

[http://hopehomeschoolconsulting.com/blog/educate-the-home-educator-crash-course/]

[wzp]

It really, really helps, if your customer gave you the complete error message. For example, was it because the link expired? Was it because the link was used too many times? Also, are there any messages in the Download_Manager_Debug.log file?

If you go to the admin functions menu of the plugin and generate a link, does it work for you?

[Valli]

I am having the same problem. The customer forwarded the message to me. I tried the link by creating an admin download and by creating a test product. Both generate the same message:

“The secure download manager ran into a problem that it couldn’t handle, and is unable to process your download request. Please contact the site administrator.

Please tell the site administrator the problem was due to the following reason:

The digital product associated with the download link (see browser address bar) contains a malformed Amazon S3 URI. The administrator should specifically ensure that bucket names are in compliance with Amazon’s bucket naming restrictions.i The most common mistake would be if the administrator used any upper case letters or space characters in the bucket name.”

The bucket naming convention and the S3 string are all good.

“as3tp://bucketnamenocaps.s3.amazonaws.com/filename.zip”

[wzp]

You need to post the actual AS3TP URI that you are using. Nothing bad will happen, because nobody can download the contents, without the access keys.

[Valli]

Thanks!!

as3tp://robertweiszhypnotherapyjourneys.s3.amazonaws.com/1-Healing-the-Childs-Heart.zip

[wzp]

1. You have a mixture of upper and lower case letters in the object name. Make them all lower case. Don’t forget to also rename the object.

2. Ensure that you MANUALLY type the AS3TP URI into the Product URL field.

[Valli]

Thank you WZP. It may be the manual issue. I copied and pasted the base code and then just changed the object name. That issue snags me every so often. I’ve used upper/lower combinations on other client sites and they’ve worked fine, but I’ll report back here on what I find.

[wzp]

@HOPEHSC

The Download_Manager_Debug.log file takes me to a blank page.

If you click the log reset button, does the log file contain a reset message?

I generated a link and received this message from Google:

Your search – Educate the Home Educator Crash Course – hopehomeschoolconsulting.com/blog/wp … – did not match any documents.

Please check the Product URL field in your product database, and ensure the Product URL is valid.

Also, you are not trying to run the eBook through PDF Stamper are you?

[Valli]

Hi again wzp,

I tried manually typing in the path and testing. Same result.

I tried renaming the file to this: as3tp://robertweiszhypnotherapyjourneys.s3.amazonaws.com/3-guilt.zip

and got the same result.

To clarify, I get the same error message every time.

I’ve also checked the cache settings and they are correct according to the tipsandtricks instructions.

Help???

[wzp]

I have the WP eStore v 7.0.3 download

Please try installing a later version. I noticed, the error message you posted has a spelling error that was fixed; along with some other things…

https://support.tipsandtricks-hq.com/automatic-update-request

[HOPEHSC]

My client is still having difficulty downloading the eBook.

Please help.

[wzp]

Here is a link to the message my client received:

[http://hopehomeschoolconsulting.com/blog/wp-content/plugins/wp-cart-for-digital-products/download.php?file=2xOa%2BygDVP2Sgq7r%3C/span%3E]

I just realized something; there seems to be a bit of HTML appended to the end of the link!

The %3C/span%3E resolves into <span> which is not meant to be part of the URL.

If I was to drop the %3C/span%3E from the URL you provided, then I get the expected “link expired” message; because more than 48 hours have elapsed since your posting.

Are you trying to send out the links in an HTML message? And is the client receiving the message as a plain text message?

[HOPEHSC]

Hi wzp,

How do I keep the %3C/span%3E from appearing at the end of the link?

I am using plain text.

[admin]

Do you get that extra stuff at the end of the link when you generate a link from the admin functions menu of the plugin?

It is likely the email client is somehow adding those links there. Check your “Email Body” field (using the “Text” view) to make sure you do not have any hidden HTML code there.

[HOPEHSC]

Hi admin,

The text in the email body field says {product_link}. There is no link. I thought the plugin automatically created an encrypted link. Is that correct or do I need to do something different?

I did generate a link in the admin functions. The extra code is not present.

Using a store plugin is new to me. Maybe I set things up wrong.

[Author]

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