eStore – Unable to handle download request

[wzp]

I did generate a link in the admin functions. The extra code is not present.

That means the link is being correctly generated and we should be concentrating on the email body.

The text in the email body field says {product_link}. There is no link.

What do you mean by “There is no link?” When the email is sent to the buyer, the {product_link} tag gets replaced by the encrypted link. Otherwise, the buyer having the difficulty wouldn’t have had any link to click on.

Did you examine the email body in both the “Visual” and “Text” editor modes, to make sure there are no extraneous HTML tags in the email body?

[HOPEHSC]

Inside the {product_link} is it. There is no link present. This is what the text shows:

<span style=”font-family: georgia, palatino; font-size: 12pt;”>Dear {first_name} {last_name}</span>

<span style=”font-family: georgia, palatino; font-size: 12pt;”>Thank you for your purchase!</span>

<span style=”font-family: georgia, palatino; font-size: 12pt;”> {product_details}</span>

<span style=”font-family: georgia, palatino; font-size: 12pt;”>You may download the Crash Course using the encrypted links below.</span>

<span style=”font-family: georgia, palatino; font-size: 12pt;”> {product_link}</span>

[wzp]

Please keep the editor window for the email body in “Text” mode and remove all of the HTML markups from the email body. That will solve the “random” problem for those who are using email clients that cannot render HTML.

[HOPEHSC]

So, I just remove the font and size (<span style=”font-family: georgia, palatino; font-size: 12pt;”>) and that should do it?

I generated a link for the client and she was able to download the eBook. She tried the original link provided when she ordered the eBook and it did not work.

[wzp]

She tried the original link provided when she ordered the eBook and it did not work.

It shouldn’t work, even if she removed the extra code; because the link most likely is expired by now.

 

So, I just remove the font and size (<span style=”font-family: georgia, palatino; font-size: 12pt;”>) and that should do it?

That, and the </span> stuff. When you are done, you should end up with something like:

Dear {first_name} {last_name}



Thank you for your purchase!

{product_details}

You may download the Crash Course using the encrypted links below.

{product_link}



Please feel free to contact me with any homeschool questions you may have.



Blessings,Angie McFarren

H.O.P.E. Home School Consulting

[HOPEHSC]

Thank you so much for your help.

[Author]

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