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eStore – Subscription/Recurring Payment – Reattempt on failure

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore General Questions › eStore – Subscription/Recurring Payment – Reattempt on failure

Tagged: Recurring payment

  • This topic has 1 reply, 2 voices, and was last updated 11 years, 4 months ago by admin.
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  • February 18, 2014 at 3:19 pm #10325
    jackazoid
    Member

    With the option “Subscription/Recurring Payment” I have “Reattempt on failure” checked.

    (After the third failure, the subscription will be cancelled.)

    When I look at one of the recurring sales under “Billing details” on Paypal I see “This profile will be suspended after 1 failure”

    So my question is. After how many failures will the subscription be suspended? One or three?

    Tnx

    Jack

    February 18, 2014 at 10:34 pm #60927
    admin
    Keymaster

    If you have the “Reattempt on failure” option checked for that product (at the time of that user’s subscription) then it will try to charge the subscription a total of 3 times. The following post has some explanation on the reattempt on failure feature:

    https://support.tipsandtricks-hq.com/forums/topic/number-of-attempts-in-recurring-billing

    The Key thing to understand is that, you can change product parameters whenever you want but those new changes won’t affect existing ongoing subscriptions.

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