eStore – Subscription/Recurring Payment – Reattempt on failure

[jackazoid]

With the option “Subscription/Recurring Payment” I have “Reattempt on failure” checked.

(After the third failure, the subscription will be cancelled.)

When I look at one of the recurring sales under “Billing details” on Paypal I see “This profile will be suspended after 1 failure”

So my question is. After how many failures will the subscription be suspended? One or three?

Tnx

Jack

[admin]

If you have the “Reattempt on failure” option checked for that product (at the time of that user’s subscription) then it will try to charge the subscription a total of 3 times. The following post has some explanation on the reattempt on failure feature:

https://support.tipsandtricks-hq.com/forums/topic/number-of-attempts-in-recurring-billing

The Key thing to understand is that, you can change product parameters whenever you want but those new changes won’t affect existing ongoing subscriptions.

[Author]

Posts