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Number of attempts in recurring billing – Reattempt on failure

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore General Questions › Number of attempts in recurring billing – Reattempt on failure

Tagged: payment failure, recurring billing

  • This topic has 2 replies, 2 voices, and was last updated 13 years, 4 months ago by lorenzogiacomini.
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  • January 9, 2012 at 9:45 am #5221
    lorenzogiacomini
    Member

    Hi, in the “Recurring Billing” section of “Add/Edit Products” is it possible to set a greater number of times (now is 2) of attempts after a payment failure?

    I use PayPal as payment processor.

    Thanks

    Lorenzo G.

    January 10, 2012 at 3:08 am #40539
    admin
    Keymaster

    PayPal only has the following option for the reattempt on failure feature (PayPal doesn’t allow you to configure how many times it will be reattempted):

    If the payment fails, the payment will be reattempted two more times. After the third failure, the subscription will be cancelled.

    PayPal reattempts to collect recurring payments three days after the day on which recurring payments fail. If the first reattempt to collect a recurring payment fails, PayPal waits 5 days to reattempt a second time. If the second reattempt fails, PayPal cancels the subscription.

    January 10, 2012 at 7:58 am #40540
    lorenzogiacomini
    Member

    Thanks

    Lorenzo Giacomini

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