Number of attempts in recurring billing – Reattempt on failure

[lorenzogiacomini]

Hi, in the “Recurring Billing” section of “Add/Edit Products” is it possible to set a greater number of times (now is 2) of attempts after a payment failure?

I use PayPal as payment processor.

Thanks

Lorenzo G.

[admin]

PayPal only has the following option for the reattempt on failure feature (PayPal doesn’t allow you to configure how many times it will be reattempted):

If the payment fails, the payment will be reattempted two more times. After the third failure, the subscription will be cancelled.

PayPal reattempts to collect recurring payments three days after the day on which recurring payments fail. If the first reattempt to collect a recurring payment fails, PayPal waits 5 days to reattempt a second time. If the second reattempt fails, PayPal cancels the subscription.

[lorenzogiacomini]

Thanks

Lorenzo Giacomini

[Author]

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