eStore – Shopping cart not showing any items

[mrcordi]

Hi,

When I add items to the shopping cart at the bottom of the page [http://mynewcareercoach.com/rates-bookings/], they do not always appear on the shopping cart displayed at [http://mynewcareercoach.com/coaching-services-checkout]. I say ‘do not always’ because occasionally they do. In fact, the shopping cart was working properly about 1 week ago.

I can’t think of any changes I’ve made to the site in the last week.

I’m running WP 4.0 and v 7.1.6 of e-Store.

[wpCommerce]

Hi, which shopping cart shortcode are you using? Does it work if you insert the shopping cart shortcode on the same page? [http://mynewcareercoach.com/rates-bookings/]

[mrcordi]

I’m using the shortcode [wp_eStore_cart].

I just tested the shopping cart on [http://mynewcareercoach.com/rates-bookings/] and it works. However, today it’s also working on [http://mynewcareercoach.com/coaching-services-checkout], the same page where I was encountering problems yesterday. What could result in the shopping cart working sometimes and not others? I suspect it’s not really a problem with e-Store, but rather something to do with my website setup. Maybe an incompatible plugin.

Btw, is the shopping cart likely to have fewer problems if it’s on the [http://mynewcareercoach.com/rates-bookings/] page instead of a separate checkout page? If so, I might consider putting it there.

[mrcordi]

I decided to put the shopping cart on the [http://mynewcareercoach.com/rates-bookings/] page regardless. I’d still be interested to know if I’m likely to encounter fewer problems with it there instead of having it on a separate page.

[wpCommerce]

That shouldn’t make any difference. I just wanted to check since you are using the “Ajax option” (where an item is added to the shopping cart dynamically).

Usually this type of issue is related to PHP session:

https://support.tipsandtricks-hq.com/forums/topic/php-session-not-working-correctly

[mrcordi]

Ok, thanks. I will go through the steps to check the PHP session.

[mrcordi]

I followed the instructions in https://support.tipsandtricks-hq.com/forums/topic/php-session-not-working-correctly and it doesn’t look like I’m having a PHP-related issue. In fact, the shopping cart is mysteriously working again.

[admin]

It looks good to me. Are you using a caching plugin by any chance?

[mrcordi]

I had been using W3 Total Cache, but I have it deactivated at the moment because it was causing me other problems with my theme. I may turn it back on later if I can because it does speed up my site.

e-Store has both worked and not worked with W3 Total Cache activated.

Is there anything I should be mindful of to avoid problems with eStore when using a caching plugin. For example, should I disable certain features?

[wzp]

Is there anything I should be mindful of to avoid problems with eStore when using a caching plugin. For example, should I disable certain features?

Yes:

https://support.tipsandtricks-hq.com/forums/topic/using-the-plugins-with-w3-total-cache-plugin

[mrcordi]

Thank you!

[mrcordi]

As mentioned in my earlier post, I followed the instructions at https://support.tipsandtricks-hq.com/forums/topic/php-session-not-working-correctly to determine that I don’t likely have any problems with the PHP session on my site.

However, after my testing I reactivated the W3 Total Cache plugin and added the 3 lines mentioned at https://support.tipsandtricks-hq.com/forums/topic/using-the-plugins-with-w3-total-cache-plugin to “Rejected Cookies” under Page Cache. Since your premium plugins (e-Store included) are designed to work with W3 Total Cache, I assumed that if I reran the PHP session test (but this time with W3 Total Cache activated) that my results would be the same as before.

Instead I found that my shopping cart was emptied whenever I navigated to another page. I’ve since deactivated the caching plugin again and the shopping cart remains intact.

Am I missing something? If e-Store is designed to work with W3 Total Cache, shouldn’t the shopping cart work the same regardless of whether the plugin is activated or not?

[admin]

Yes, it should just work. On this site it is conflicting with something… just have to figure out what it is.

Please do one test for me. Go to the advanced settings tab of eStore plugin. Then turn off the ajax option. How does it work with the cache plugin after that?

[wpCommerce]

@mrcordi, we have added some tweaks to the Ajax add to cart option. I have sent you the updated copy of eStore to your registered email address. Let me know how it goes.

[mrcordi]

The updated version of the Ajax add to cart option works perfectly. Thank you.

I performed the test requested by Key Master and can confirm that e-Store works fine with the caching plugin with ajax turned off.

[Author]

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