Photo Seller – Receiving email with blank download links

[twichy]

I have installed the plugin in my website and configured it. It worked fine when purchasing images that cost 0 (price list 0). then i configured paypal and created some actual prices and galleries.

Now whenever i purchase images i receive a thank you email with blank at the download link place, this is the email template:

==========================================================================

לקוח יקר, תודה לך על קנייתך!

סך לתשלום: {total_minus_total_tax}

כלל התמונות ניתנות להורדה בלינקים המאובטחים הבאים:

{product_link_digital_items_only}

תוכלו לראות/לשמור את החשבונית שלכם כאן:

{product_receipt_digital_items_only}

תודה רבה!

==============================================================

pardon for the hebrew

Anyway i reinstalled the plugin, remade the gallery, remade the price list, checked the paypal configurations, checked the plugin configurations… i am lost and don’t know what to do and i have images piling up from my client.

[wzp]

When using the Admin Functions, to manually generate a link; do those links work?

Please enable the debug log option from the settings menu of the plugin then do a test transaction. Share the URL of your gallery page after that so we can inspect a few things.

[Peter]

Hi twichy,

Also in addition to the advice given above, can you please also create a simple gallery with price $0.01 so we can make a test purchase.

[twichy]

Admin function does work:

Here is a sample gallery you can buy from (it’s 0.03$ or 0.1 shekel):

[http://shiranv.co.il/photogallery/gallery11/]

I enabled logs and got this:

======================================================================================

[WPSPayPalStandard.php – line 268] Error inserting row into WPPS_TBL_CART_ORDER_ITEMS. Tried to insert the following data: Array

(

[order_id] => 5

[product_id] => 1103

[item_number] => 1103

[product_name] => CAMERA – Digital : רגי×(4320×3240)

[product_price] => 0.1

[description] => CAMERA – Digital : רגי×(4320×3240)

[quantity] => 1

[gallery_id] => 12

[digital_ratio] => 1

[variation_description] => CAMERA – Digital : רגי×(4320×3240)

[duid] => c0fe07d15b2c95ef5428b7925548010c

[form_entry_ids] => none

[date] => 2017-06-29 07:07:57

[full_gallery_purchase] => 0

[variation_id] => 3

)

======================================================================================

[admin]

Looks like there is a character encoding issue happening so the plugin is failing to insert the data into the database.

Please do the following in your paypal account to make sure the paypal IPN data is coming in UTF-8 format:

https://support.tipsandtricks-hq.com/forums/topic/some-characters-and-text-not-recognizable-in-the-notification-email

Do a test after that and let us know if you still see the same issue.

[Author]

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