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eStore – Product Specific Instructions for Buyer not saving

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › eStore – Product Specific Instructions for Buyer not saving

  • This topic has 7 replies, 3 voices, and was last updated 11 years, 8 months ago by balemar.
Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • January 7, 2014 at 2:21 am #10367
    balemar
    Member

    When I type in the product specific instruction section of the product, whatever I type in there doesn’t save. It says the Product updated, but when I check nothing is in the box. When I run a test purchase, the email doesn’t display the buyer specific instructions. I have deactivated, deleted and then reuploaded the plugin. Problem still persists.

    I am able to add products in general. AS LONG AS I don’t put anything in the product specific instruction section. If I put anything in there, the product doesn’t save.

    Running the latest version of WordPress.

    January 7, 2014 at 4:23 am #60164
    mbrsolution
    Spectator

    Hello Balemar, Can you copy and paste the value that you are trying to save in the product specific instruction section of this product?

    Kind regards

    January 7, 2014 at 9:12 pm #60165
    balemar
    Member

    No problem. Here you go.

    “I’m so excited to be your right hand woman! I’ll be in touch soon with more details!

    In the meantime, please make sure to schedule your first session if you haven’t done so already. Here’s the link: [link-to-a-page]

    Woohoo! Let’s do this!”

    Obviously that’s not the actual link in there, but this is what it says.

    When I create a product, I’m able to put in “TEST TEST”. But not the above. And I can’t even get “test test” to save on existing products. Maybe I should designate the link as the product link? And write 1 paragragh instead of how it’s displayed now?

    January 7, 2014 at 10:43 pm #60166
    mbrsolution
    Spectator

    Hello Balemar, Please read through the following URL:

    eStore – product edits not saving – new product info not saving

    Let us know if that helps you.

    Kind regards

    January 7, 2014 at 11:25 pm #60167
    admin
    Keymaster

    Did you recently upgrade the plugin on this site? From what you have explained, this issue look to be the following:

    https://support.tipsandtricks-hq.com/forums/topic/issues-related-to-database-table-columns-out-of-sync

    Can you try what it says in the above post?

    January 7, 2014 at 11:34 pm #60168
    balemar
    Member

    I’ve already changed it to define(‘WP_ESTORE_DO_NOT_CHECK_URL_VALIDITY’, ‘1’); in eStore_advanced_configs.php

    And I tried deactivating the other plugins. As well as updating the estore with both of the update methods… Still doesn’t work.

    I’m able to edit the products and put in “test test test” in the product specific instructions – it saves, but I’m not able to put in any variation of the following:

    “I’m so excited to be your right hand woman! I’ll be in touch soon with more details! In the meantime, please make sure to schedule your first session if you haven’t done so already.”

    I tried it as a paragraph itself. With and without the link.

    Is there some kind of character limit or things that don’t display in the product specific instructions section that I’m not aware of? Is it an issue with the latest version of WordPress not playing nicely with the eStore plugin?

    January 7, 2014 at 11:37 pm #60169
    admin
    Keymaster

    Its a text field so there should be no character limit. I will take a look at your site to see what is going on (I have sent you an email for it).

    January 7, 2014 at 11:50 pm #60170
    balemar
    Member

    Just shot the form over! Thanks!

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