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eStore plugin activation causing fatal error

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › eStore plugin activation causing fatal error

Tagged: fatal error, Safe Mode

  • This topic has 22 replies, 7 voices, and was last updated 8 years, 1 month ago by jhage1638.
Viewing 8 posts - 16 through 23 (of 23 total)
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    Posts
  • March 12, 2017 at 6:12 pm #61462
    films76
    Member

    I have not tried uploading again.

    I have tried each version of PHP as mentioned before

    I am using hosting thru reseller panel on a family members hosting company

    I can provide access if that will make this faster to resolve

    Thanks

    March 12, 2017 at 6:45 pm #61463
    wzp
    Moderator

    I have not tried uploading again.

    Please try downloading, and installing a “fresh copy” of the plugin files.

    https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

    I am using hosting thru reseller panel on a family members hosting company

    What kind of webserver software is the hosting platform running?

    March 12, 2017 at 8:17 pm #61464
    films76
    Member

    i have tried uploading a new copy and get the same error

    Is an apache server i believe and uses a HESPIA CONTROL PANEL

    March 12, 2017 at 10:44 pm #61465
    admin
    Keymaster

    The following is usually not a good sign. It is recommended that you use a proper hosting from a reputable hosting company:

    “family members hosting company”

    Anyway, I will jump on your site and take a look. I have sent you an email for it.

    March 13, 2017 at 3:42 pm #61466
    films76
    Member

    I replied to your email with my IT persons email to give access

    March 22, 2017 at 10:40 pm #61467
    jhage1638
    Member

    The following is the error I receive when trying to activate the eStore plugin purchased yesterday:

    Plugin could not be activated because it triggered a fatal error.

    Parse error: syntax error, unexpected T_STRING in /home/content/16/9929916/html/wp-content/plugins/wp-cart-for-digital-products/eStore_utility_functions.php on line 683

    Going into line 683 on hosting site:

    $reCaptcha = new ReCaptchaReCaptcha($secret);

    We are running the following:

    Hosting: godaddy

    PHP Version: 5.4

    WordPress Version: 4.7.3

    eStore Version: 7.4.4

    [http://thewinnetkaclub.com]

    I just purchased the plugin yesterday, hoping to provide a non-profit client a solution for donations, ticket event purchasing, and other possible options. Went through Forums – WP eStore Troubleshooting – estore plugin activation causing fatal error.

    Thank you,

    John

    March 22, 2017 at 11:33 pm #61468
    admin
    Keymaster

    You need to use a more recent PHP version on your site. Please request your hosting provider to update the PHP version to something like PHP5.5 or higher. Let me know if you have any issue with that.

    Also, please make sure that you don’t have another directive in your htaccess file or php.ini file which is limiting the PHP version to an older one.

    March 24, 2017 at 5:57 pm #61469
    jhage1638
    Member

    Unfortunately, upon further investigation, I can not get anything higher than 5.4 on GoDaddy hosting. This is for a non-profit client and is causing issues with crucial ticket sales for an event they are having. It seems you can get newer versions of PHP, but then my client would have to upgrade their plan. SO annoyed. I solved the issue, I ended up having to generate and embed through PayPal account.

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