eStore – not receiving email from plugin for 2checkout after applying discount

[SonaliVinnakota]

Hi,

I am testing 2checkout as an alternative payment gateway on my website. When I did a test transaction, I received emails from 2checkout for both buyer and seller. However, the plugin did not send emails to either. Also, eStore does not record the transaction or customer in its database. I ran the debug log and the problem appears to be the application of discount code. Please see the log results below (I removed masked contact details with xxx).

I do not face this problem with PayPal payment gateway. Can you please help resolve this?

Regards.

[01/06/2013 11:48 AM] – SUCCESS :Handling payment data from: 2co

[01/06/2013 11:48 AM] – SUCCESS :Retrieving order details… Key: 50e9643c79eb7 Gateway: 2co

[01/06/2013 11:48 AM] – SUCCESS :Retrieved Item Details: 8|Printable Poster Image File: Punctuation Matters!|1|0.99||coupon=CCTEST2&ip=xxx

[01/06/2013 11:48 AM] – SUCCESS :Order Received… verifying payment data.

[01/06/2013 11:48 AM] – SUCCESS :Performing post payment processing tasks.

[01/06/2013 11:48 AM] – SUCCESS :Item Number: 8

[01/06/2013 11:48 AM] – SUCCESS :Item Name: Printable Poster Image File: Punctuation Matters!

[01/06/2013 11:48 AM] – SUCCESS :Item Quantity: 1

[01/06/2013 11:48 AM] – SUCCESS :Item Total: 0.99

[01/06/2013 11:48 AM] – SUCCESS :Item Currency: USD

[01/06/2013 11:48 AM] – FAILURE :Wrong Product Price Detected. Actual Product Price : 2.99

[01/06/2013 11:48 AM] – FAILURE :Paid Product Price : 0.99

[01/06/2013 11:48 AM] – SUCCESS :End of post payment processing tasks.

[01/06/2013 11:48 AM] – SUCCESS :gateway=2co, custom=, txn_id=4896259161, txn_type=ORDER_CREATED, transaction_subject=New order created, first_name=xx, last_name=xxx, payer_email=xxx, num_cart_items=2, subscr_id=4896259161, address=xxx, phone=, coupon_used=CCTEST2, eMember_username=, eMember_userid=, mc_gross=0.99, mc_shipping=0.00, mc_tax=0.00, address_street=xxx, address_city=xxx, address_state=xxx, address_country=xxx, 0=Array,

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[01/06/2013 11:49 AM] – SUCCESS :Handling payment data from: 2co

[01/06/2013 11:49 AM] – SUCCESS :Retrieving order details… Key: 50e9643c79eb7 Gateway: 2co

[01/06/2013 11:49 AM] – SUCCESS :Retrieved Item Details: 8|Printable Poster Image File: Punctuation Matters!|1|0.99||coupon=CCTEST2&ip=xxxx

[01/06/2013 11:49 AM] – SUCCESS :gateway=2co, custom=coupon=CCTEST2&ip=xxx, txn_id=4896259161, txn_type=, transaction_subject=, first_name=, last_name=, payer_email=, num_cart_items=, subscr_id=4896259161, address= , , , , phone=, coupon_used=CCTEST2, eMember_username=, eMember_userid=, mc_gross=, mc_shipping=0.00, mc_tax=0.00, address_street=, address_city=, address_state=, address_country=, 0=Array,

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[admin]

The following two lines will tell you why eStore didn’t process this payment.

[01/06/2013 11:48 AM] - FAILURE :Wrong Product Price Detected. Actual Product Price : 2.99

[01/06/2013 11:48 AM] - FAILURE :Paid Product Price : 0.99

eStore has a verification check that makes sure you pay the correct amount for a product that is specified in the product database (this is to make sure someone can’t scam you). Please check the product price of item ID 8 and see what you have specified as it’s price and then how much you actually paid on 2checkout.

[SonaliVinnakota]

The product was priced at $2.99 and I applied a discount code to it for $2. The net price of $0.99 was paid. Can’t we use eStore coupon codes with 2Checkout?

[admin]

Using coupon should not be an issue for 2Checkout. For some reason this coupon wasn’t recognized in the post payment processing stage though. Can you please load a fresh copy of eStore and try the test again?

https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

[SonaliVinnakota]

As suggested by you, I uploaded a new copy of the plugin, but that did not solve anything. I still get the same error when using a discount code with 2Checkout. Can you please suggest some other method to resolve this?

Also, when I tried a full price transaction (without discount code), the transaction went through successfully. The customer received a download link. However, the “Manage Customer” section of the plugin does not have any records of the customer. What could be going wrong here?

[admin]

For some reason the custom data wasn’t getting saved into the database for 2checkout. Usually happens on the database column gets out of sync. I tried one more time by uploading a fresh new copy of the eStore plugin and that adjusted the database table columns. It should be working fine now.

[Author]

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