eStore – not receiving email after purchase

[tiblitz]

Hi, I know forum is full of this kind of issues but I’ve tried everything, the check lists, installing the latest version of estore. The log file in debug mod is correctly working. (write permissions ok)

My Paypal settings are correct and checked again and again. IPN seems to work on a thank you page..

But I still don’t receive any email after a purchase. Except the two from paypal. One to customer and one to seller.

I use the free digital download with a squeeze form too and this one works. Email sent correctly and link is ok.

But for a paid digital product, I’m doing it with a thank you page. Ok, theyre is a download link and paypal send via IPN the transaction ID and sale detailsn price etc. So it seems to work. But no email sent to buyer nor to customer. I tried the two sending methods, WordPress and PHP script and both are working for a free digital download. But not for paid products via paypal.

I send my newsletters via wysija and mandrill. But I don’t think it’s related.

(Last detail : nothing in spam neither, I can send emails manually through the Admin Functions.)

I can provide wordpress username and password if you want to have a look.

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Here is my eStore_post_payment_debug.log [08/16/2013 12:47 PM] – Advisory : Log file reset.

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[08/16/2013 12:52 PM] – SUCCESS :eStore PayPal PDT received. Processing the request using CURL method…

[08/16/2013 12:52 PM] – SUCCESS :Processing PayPal PDT…

[08/16/2013 12:52 PM] – SUCCESS :Shortening the encrypted download URL using Google URL shortener API…

[08/16/2013 12:52 PM] – SUCCESS :Shortened URL value: [LINK REMOVED]

[08/16/2013 12:52 PM] – SUCCESS :Saving transaction data for thank you page display.

[08/16/2013 12:52 PM] – SUCCESS :Checking if additional action data needs to be displayed on the Thank You page.

[08/16/2013 1:13 PM] – SUCCESS :eStore PayPal PDT received. Processing the request using CURL method…

[08/16/2013 1:13 PM] – SUCCESS :Processing PayPal PDT…

[08/16/2013 1:13 PM] – SUCCESS :Shortening the encrypted download URL using Google URL shortener API…

[08/16/2013 1:13 PM] – SUCCESS :Shortened URL value: [LINK REMOVED]

[08/16/2013 1:13 PM] – SUCCESS :Saving transaction data for thank you page display.

[08/16/2013 1:13 PM] – SUCCESS :Checking if additional action data needs to be displayed on the Thank You page.

[08/16/2013 1:26 PM] – SUCCESS :eStore PayPal PDT received. Processing the request using CURL method…

[08/16/2013 1:26 PM] – SUCCESS :Processing PayPal PDT…

[08/16/2013 1:26 PM] – SUCCESS :Shortening the encrypted download URL using Google URL shortener API…

[08/16/2013 1:26 PM] – SUCCESS :Shortened URL value: [LINK REMOVED]

[08/16/2013 1:26 PM] – SUCCESS :Saving transaction data for thank you page display.

[08/16/2013 1:26 PM] – SUCCESS :Checking if additional action data needs to be displayed on the Thank You page.

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And here is my download_manager_debug.log [08/16/2013 12:47 PM] – Advisory : Log file reset.

[08/16/2013 12:51 PM] – Status : Link details retrieved using file key. Link ID: 2287

[08/16/2013 12:51 PM] – Status : Handing download request from IP Address: 92.143.122.48

[08/16/2013 12:51 PM] – Status : Unresolved DL file path = [LINK REMOVED]

[08/16/2013 12:51 PM] – Status : Resolved DL file path = [LINK REMOVED]

[08/16/2013 12:51 PM] – Status : Dispatching DL method = 1

[08/16/2013 12:51 PM] – SUCCESS : DL completed with no server-side errors detected.

Regards

Thibaud

[tiblitz]

Sorry forgot to say :

WP eStore Version: 6.9.8.9

WP Version: 3.6

WPMU: Yes

MySQL Version: 5.1.49

WP Table Prefix: wp_

PHP Version: 5.2.17

Session Save Path: /tmp

WP URL: [http://wp-infinity.com]

Server Name: wp-infinity.com

Cookie Domain: wp-infinity.com

CURL Library Present: Yes

Debug File Write Permissions: Writable

[tiblitz]

Use Automatic Post Payment Processing: checked

Enable Transaction Result Display: checked

Use Automatic Customer Record Removal: unchecked

Use Strict PayPal Email Address Checking: unchecked

Use WordPress Mailing System : tried both

Send Emails to Buyer After Purchase : checked

Append Buyer Email and Payment Parameters to Admin Email : checked

[tiblitz]

Wordfence was active on all network so i tried to desactivate the firewall then the all plugin but nothing change.

[admin]

I don’t see any IPN (The thank you page stuff is called PDT which is different than IPN) so I am pretty sure IPN is disabled on your PayPal account or there is another little issue with IPN. Please check step 4, 5 and 6 from the following post to resolve it:

https://support.tipsandtricks-hq.com/forums/topic/what-to-do-if-the-debug-file-is-empty

As soon as you can sort that out and we can see debug in the “ipn_handle_debug.log” file (this is the debug from PayPal IPN) you should be good.

[tiblitz]

Well i’ve got a mail from Paypal, this is a translation of the original mail, in french.

IPN is activated and URL specified is my thank you page.

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Hello,

Check the server managing the Instant Payment Notification (IPN) PayPal. IPN sent to the URL failed:

[http://wp-infinity.com/wp-content/plugins/wp-cart-for-digital-products/paypal.php]

If you do not recognize this URL, you may use a service provider using the instant payment notification on your behalf do. Please contact your service provider and to provide the information above. If this problem persists, it is possible that the IPNs may be disabled for your account.

We appreciate the attention that you will bring to this issue.

thank you,

PayPal

[tiblitz]

Curiously I receive the mail above from paypal at 7AM but Today, at 2.40PM I had a sale on another website of my wordpress network (wpmu).

The customer did not receive the download link (as always) so I sent his product manually.

Paypal specified URL for IPN is one of the 2 domains, but I understoud that estore handle this if I use only one Paypal account for two different domains. WP-estore is network activated.

[tiblitz]

Here is the “ipn_handle_debug.log” after step 4, 5, 6.

Should I call my hosting provider ?

[08/16/2013 12:47 PM] – Advisory : Log file reset.

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[08/17/2013 8:17 PM] – SUCCESS :This debug line was generated because you entered the URL of the ipn handling script in the browser.

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[08/17/2013 8:20 PM] – SUCCESS :Paypal Class Initiated by 173.0.81.1 eStore Version: 6.9.8.9

[08/17/2013 8:20 PM] – SUCCESS :Post string : [redacted]

[08/17/2013 8:20 PM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.

[08/17/2013 8:20 PM] – FAILURE :IPN validation failed.

[08/17/2013 8:20 PM] – SUCCESS :Paypal class finished.

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[tiblitz]

And Paypal message after the Instant Payment Notification (IPN) simulator was :

[IPN sent successfully]

[admin]

When paypal sends the following email, it means they are having issues sending IPN to your server so that needs to be addressed.

Check the server managing the Instant Payment Notification (IPN) PayPal. IPN sent to the URL failed…..

Give your hosting provider a call and tell them that you are having issues with PayPal sending IPN to your server.

Are you with Godaddy hosting by any chance?

[tiblitz]

Hi again, no not with Godaddy but OVH.

I gave them a call yesterday and they said that everything’s alright on their side.

I deducted that the problem is not comming from Paypal as they detected the problem automatically and sent me the email above.

Could you try to sort it out ? I can’t find any solution. Really lost.

Sorry

[admin]

I just checked it and it seems to be fixed now. The connectivity issue that I saw a few days ago is not there anymore (your hosting provider must have fixed it when you called them). So try a test transaction now please.

[tiblitz]

Correct, it’s fixed now. I’ll post here if I can find the issue coz i’m a bit frustrated not to understand why it start working again.

The strange thing is that when you told me to make a transaction i first tried a simulator IPN on Paypal developper.

Then I made a real transaction and it worked. So it’s a bit confusing. Before i open the issue and start using the IPN simulator I was processing real transaction, it was not working.

Actually I did just call my service provider who said : “everything’s alright sparky, don’t panic, bye bye”

Thank you for quick support at tipsandtricks. Your plugins are awesome.

[admin]

When I told you to contact your hosting provider, there was a connectivity issue on your server. PayPal couldn’t send the IPN correctly to the site. You called them and after that when I tested it, the connectivity issue was gone. So I am pretty sure you provider fixed some configuration on the server when you called them.

[tiblitz]

Great but I have another small issue on the second website using pdf stamper

Payment; Paypal redirection to the download (and thank you) page; then :

Fatal error:

The encoded file /homez.559/allergiev/www/wp-content/plugins/wp-pdf-stamper/lib/SetaPDF/Stamper/SetaPDF_Stamper.php is corrupt. in Unknown on line 0

I just delete and replace pdf stamper with a fresh version but still the same error. And no email sent. This is the second website of the network. The first one is working correctly now, sending emails as expected. But this second website combines with pdf stamper..

(I’m using the same paypal account for both website, so same IPN key, same merchant ID, same PDT Identity Token, and of course same settings than the first website)

Any idea ?

Thank you

[Author]

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