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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › eStore – not receiving email after purchase
Tagged: email issue, Email Not Receiving
When you uploaded the PDF stamper plugin, did you upload it via WorPress’s plugin uploader or FTP? Using the WordPress’s plugin uploader is the preferred method. If you used FTP then you need to make sure that the “Binary” mode was on otherwise the files can get corrupted easily.
I am having a problem with my WP eStore process. My customers are not getting an email after the purchase. The logs don’t indicate any problem that I can see.
We had been using the plugin for several months on a different domain [http://flyyourdog.com]. We decided to consolidate websites and moved WP eStore to our main site at [http://ramblecrunch.com/how-to-fly-your-dog-to-europe/#.UieA8mRgaE4] We then recently added the PDF Stamper to the mix.
We are using Buy Now buttons [wp_eStore_buy_now_button id=#] I have created 5 buttons to the same product (a PDF ebook). All the buttons seem to work. The transaction goes all the way through the Paypal purchase. Paypal is sending confirmation email. But no link is being sent to our customers.
I can’t pinpoint the exact point the plugin seemed to stop working. We started getting emails about three weeks ago. It could be moving to a different site or installing the PDF_Stamper plugin. I did some simple tests, but I don’t know how to interpret the logs. They don’t show any obvious failure. I am not sure I should post the logs here. Do you need to see them to help trouble-shoot the problem? How should I send them?
Hi, have you gone through the checklist outlined in the following post?