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Estore Not receiving email after purchase

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Estore Not receiving email after purchase

  • This topic has 6 replies, 2 voices, and was last updated 12 years, 11 months ago by chrishudson.
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • June 29, 2012 at 7:26 pm #6727
    chrishudson
    Spectator

    Yesterday I was having some issues getting eStore and eMember to work properly together. Anyways I was able to get the free content to work properly once I set up a mailchimp account and all emails are working properly for this. The free content. But when someone goes to purchase the paid membership the emails are not being sent.

    I thought by integrating this with mailchimp it would fix the problem as well but it has not.

    It is a little confusing to me. So I think I have eliminated the eMember plugin because it is working properly. So now I need to find out how to get the eStore to work properly. Please advise.

    Sincerely,

    Chris Hudson

    [http://golflessonacademy.com]

    June 29, 2012 at 10:47 pm #46690
    admin
    Keymaster

    Step 1: Load fresh builds of the plugin:

    https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

    Step 2: Enable debug and run a test transaction then share the debug log file’s content:

    https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

    That will tell us what is going on. If we see that everything from the plugin’s end is working then we will look at the following checklist:

    https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

    June 30, 2012 at 4:04 am #46691
    chrishudson
    Spectator

    I think I just found the problem. My IPN is not turned on in Paypal. And I do not have the PDT token entered. Does the PDT have to be set up if there are no files to be downloaded?

    Is this the way I need to set it up with paypal. I do not have a store on the site. It is just one button right now that takes some to the checkout page. Then once clicked it takes them to paypal. After the transaction it should take them back to a thank you page letting them know their login details are being sent to their email.

    So I am not really sure if what is below is correct. Since i do not have a store. Am I missing something here. Or do I just need to put in golflessonacademy.com and all of this will happen automatically

    [https://mysite.com/does_anything_need_to_be_here/ipn_main_handler.php]

    June 30, 2012 at 6:23 am #46692
    admin
    Keymaster

    Don’t worry about PDT for now. PDT is mainly needed when you ant to show the download links on the “Thank You” page.

    For now your first priority is to fix your PayPal profile so IPN is enabled and working. You can just enable IPN and use your domain name (golflessonacademy.com) to get this going.

    There is more info on PayPal profile settings here:

    https://support.tipsandtricks-hq.com/forums/topic/wp-estore-and-paypal-profile-settings

    June 30, 2012 at 7:19 am #46693
    chrishudson
    Spectator

    [http://golflessonacademy.com]

    Thanks and sorry to be such a bother.

    chris

    June 30, 2012 at 11:25 pm #46694
    admin
    Keymaster

    Just your site’s home page URL will do for example: [http://www.golflessonacademy.com]

    June 30, 2012 at 11:29 pm #46695
    chrishudson
    Spectator

    Thanks

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