Emails not being sent after purchase for CCbill checkout

[jennydemilo]

Hello,

In testing a purchase using the CCbill gateway, emails are not being sent with the encrypted d/l. The transaction goes though, I get a CCbill conformation page (with info as if its a subscription when its a digital download purchase) and do not get redirected back to my thank you page. No emails arrive with with a d/l.

I checked the debug for the gateway and got this:

[06/24/2013 3:16 PM] – SUCCESS : Log file reset

---

[06/24/2013 3:17 PM] – SUCCESS :==========Submitting data to CCBILL==========

[06/24/2013 3:17 PM] – SUCCESS : <form id=”gateway_form” method=”post” action=”https://bill.ccbill.com/jpost/signup.cgi”&gt;

<input type=”hidden” name=”clientAccnum” value=”xxxxxx”>

<input type=”hidden” name=”clientSubacc” value=”0000″>

<input type=”hidden” name=”formName” value=”56cc”>

<input type=”hidden” name=”formPrice” value=”50.99″>

<input type=”hidden” name=”formPeriod” value=”3″>

<input type=”hidden” name=”currencyCode” value=”840″>

<input type=”hidden” name=”formDigest” value=”xxxxxxxxxxxx”>

<input type=”hidden” name=”WpPgOrderId” value=”xxxxxxxxxxx”>

<input type=”submit” value=”Click Here”>

</form>

[06/24/2013 3:17 PM] – SUCCESS :==========End of submission==========

I then checked the debug log for the estore post payment to confirm if emails were sent out i got this: (please note: I reset the logs and my transaction date is 6/24/2013. None of those are my transaction)

I called CCbil they said, they were unfamiliar with your plugin(s) but that I needed a postback and they could once I got it help me to manually input that information. I’ve searched all over your forums and I couldn’t find anything on how to find a postback. Please advise on how I should Proceed, I am beyond stumped on how to solve this issue.

Thanks!

Jenny

[wpCommerce]

Hi, it appears that the plugin is not receiving any payment notification from CCBILL. Have you followed Step 5 of the CCBILL documentation?

http://www.tipsandtricks-hq.com/ecommerce/wp-payment-gateway-bundle-ccbill-setup-1891

[jennydemilo]

Hello,

Thank you! Yes, I had not used step 5 (doh! seems I got everything but that) That worked. Now when I complete a transaction I do get the email with the d/l link and the competed sales email also goes out.

However the site is not redirecting the customer to my thank you page after a successful transaction. Its staying stagnate on the CCbill conformation page. Did I miss something else?

Thanks for your help!

[jennydemilo]

I called CCBill and was able to resolve the redirect problem. Everything works properly now. Thanks again for your help!

[Author]

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