Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Emails not being sent after purchase for CCbill checkout
Tagged: ccbill, integration, shopping cart
- This topic has 3 replies, 2 voices, and was last updated 11 years, 2 months ago by
jennydemilo.
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AuthorPosts
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June 24, 2013 at 4:15 pm #9256
jennydemilo
MemberHello,
In testing a purchase using the CCbill gateway, emails are not being sent with the encrypted d/l. The transaction goes though, I get a CCbill conformation page (with info as if its a subscription when its a digital download purchase) and do not get redirected back to my thank you page. No emails arrive with with a d/l.
I checked the debug for the gateway and got this:
[06/24/2013 3:16 PM] – SUCCESS : Log file reset
[06/24/2013 3:17 PM] – SUCCESS :==========Submitting data to CCBILL==========
[06/24/2013 3:17 PM] – SUCCESS : <form id=”gateway_form” method=”post” action=”https://bill.ccbill.com/jpost/signup.cgi”>
<input type=”hidden” name=”clientAccnum” value=”xxxxxx”>
<input type=”hidden” name=”clientSubacc” value=”0000″>
<input type=”hidden” name=”formName” value=”56cc”>
<input type=”hidden” name=”formPrice” value=”50.99″>
<input type=”hidden” name=”formPeriod” value=”3″>
<input type=”hidden” name=”currencyCode” value=”840″>
<input type=”hidden” name=”formDigest” value=”xxxxxxxxxxxx”>
<input type=”hidden” name=”WpPgOrderId” value=”xxxxxxxxxxx”>
<input type=”submit” value=”Click Here”>
</form>
[06/24/2013 3:17 PM] – SUCCESS :==========End of submission==========
I then checked the debug log for the estore post payment to confirm if emails were sent out i got this: (please note: I reset the logs and my transaction date is 6/24/2013. None of those are my transaction)
I called CCbil they said, they were unfamiliar with your plugin(s) but that I needed a postback and they could once I got it help me to manually input that information. I’ve searched all over your forums and I couldn’t find anything on how to find a postback. Please advise on how I should Proceed, I am beyond stumped on how to solve this issue.
Thanks!
Jenny
June 25, 2013 at 12:14 am #56304wpCommerce
ModeratorHi, it appears that the plugin is not receiving any payment notification from CCBILL. Have you followed Step 5 of the CCBILL documentation?
http://www.tipsandtricks-hq.com/ecommerce/wp-payment-gateway-bundle-ccbill-setup-1891
June 25, 2013 at 11:42 am #56305jennydemilo
MemberHello,
Thank you! Yes, I had not used step 5 (doh! seems I got everything but that) That worked. Now when I complete a transaction I do get the email with the d/l link and the competed sales email also goes out.
However the site is not redirecting the customer to my thank you page after a successful transaction. Its staying stagnate on the CCbill conformation page. Did I miss something else?
Thanks for your help!
June 25, 2013 at 12:37 pm #56306jennydemilo
MemberI called CCBill and was able to resolve the redirect problem. Everything works properly now. Thanks again for your help!
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