eStore – manual checkout not adding to customers or sending emails

[futuremakers]

Hi there,

I have my eStore set up as per #1 here –

WP eStore's Manual/Offline Checkout Methods (how manual checkout works)

For some reason, when I register with a new manual payment (with a new email address etc.), there is no entry appearing in the Manage Customer area. I don’t receive an email confirmation either (but if it’s not appearing in the backend, perhaps that’s why).

Do you have any ideas as to why this might be happening and how I can correct it?

The site is [http://theavocadosisterhood.com/]

Thanks so much!

Suzanne

[admin]

Hi Suzanne, Manual checkout setup option number 1 doesn’t add the item to the customers area. If you read the following post again it will probably become clear:

https://support.tipsandtricks-hq.com/forums/topic/wp-estores-manualoffline-checkout-methods-how-manual-checkout-works

You may want to use option number 2 or 3 maybe?

Do you only sell via manual/offline checkout or do you also sell via another payment gateway? If you do sell via another gateway, does the email come through fine when you use that gateway?

Please enable debug then do a test transaction which will allow us to find more details. The following post has all the details for it:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-with-the-download-link-after-purchase

[futuremakers]

Hello,

So sorry – I completely missed that re adding things to the customers area. Sorry!

I’ll turn on the debug and have a look. The emails are going to the customer (notification of new customer) but not the end-user, so I shall test.

I hope I’ll be able to sort it out on my own but if not… I’ll be back

Sx.

[Author]

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