eStore: Massive space between products

[HeatherSmithAU]

Hello,

Here is my site : – http://www.heathersmithsmallbusiness.com/shop/shop/

It looked fine for many months, so I am not sure what caused the problem.

As you can see there is now a massive space between the products.

My HTML looks like this :-

[wp_eStore_fancy2 id=1]

[wp_eStore_fancy2 id=2]

[wp_eStore_fancy2 id=3]

[wp_eStore_fancy2 id=6]

[wp_eStore_fancy2 id=4]

[wp_eStore_fancy2 id=5]

[wp_eStore_fancy2 id=7]

[wp_eStore_fancy2 id=8]

[wp_eStore_fancy2 id=9]

[wp_eStore_fancy2 id=10]

[wp_eStore_cart_fancy1_when_not_empty]

So I do not have spaces in my HTML and it must be coming from something in the coding. I have not gone in and made changes to these products.

I got this message “You have the WP Super Cache plugin active. Please make sure to follow these instructions to make it work with the WP eStore plugin.” and followed the instructions.

It appears to look ok in Internet Explorer – but other programmes it does not.

I look forward to your advice

[Peter]

“It looked fine for many months, so I am not sure what caused the problem”

Let’s firstly check if the problem may have been introduced as a result of some other plugin or change in your theme. It can also have been trigger by some incorrect HTML/CSS code that you have added to your site for customization purpose.

Please do the tests as described in this link:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

This is also a good post to read:

https://support.tipsandtricks-hq.com/forums/topic/my-plugin-just-stopped-working

[HeatherSmithAU]

I have worked through the listed plugins and have none of them.

The second link looks like hours of work.

I have tried to work my way through it.

I have a super simple site, and barely do anything other than blog so this is really disappointing.

I guess I will have to pay someone to sort this out.

[Peter]

Hi again,

From your answer it isn’t clear whether you tried deactivating the plugins which are installed on your site (except eStore) in order to perform the plugin conflict test. So did you do that?

Also, did you try reverting to the default twentyten theme to see if this displays your products correctly?

[HeatherSmithAU]

I do not have any of the plugins that you listed as being a problem.

Are you suggesting I deactivate all of them?

[Peter]

1) Let’s first start with a quick test by reverting your theme back to the twentyten theme.

When you revert the theme, try checking your store page to see if the huge spaces are still there. If the products are displayed properly, then your theme is the culprit.

If you still see the spaces – continue on to the following step.

2) Deactivate your plugins (except eStore) one at a time – whereby for each deactivation you are checking your product page to see if you can identify if one of them is causing the problem.

Let us know how this goes.

[Author]

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