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eStore manual checkout setup – Unable to mark order paid

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › eStore manual checkout setup – Unable to mark order paid

  • This topic has 3 replies, 3 voices, and was last updated 12 years, 2 months ago by Peter.
Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • March 25, 2013 at 11:58 pm #8816
    siriusly
    Member

    When I attempt to mark a manual purchase order paid and click “save,” I get a blank screen under the “Edit Order” tab in the admin area, and the order will not update to paid status.

    Site: [http://bit.ly/YQoGa2]

    WP 3.5.1

    Twenty Eleven child theme

    Using WPeStore, eMembers, and Order Manager plugins.

    March 26, 2013 at 2:11 pm #54650
    wzp
    Moderator

    Have you tried deactivating and reinstalling a fresh copy of the eStore plugin and the order management addon? Also, when you get the “blank page,” are there any notable status or address bar messages? Any error message you see?

    Please see this post for learning how to load a fresh copy of the plugin:

    https://support.tipsandtricks-hq.com/forums/topic/re-install-or-load-a-fresh-build-of-the-plugins

    April 11, 2013 at 5:10 pm #54651
    siriusly
    Member

    I am still having the same results after re-installing a fresh build. No error messages. Just a blank screen.

    April 11, 2013 at 10:04 pm #54652
    Peter
    Member

    There can be a number of things which can cause the “white screen of death”.

    Some include:

    – an error in your wp-config.php file

    – your PHP memory has been exhausted

    – DB issues

    – theme issues

    – plugin issues

    Let’s first try eliminating the possibility that it is another plugin or your theme.

    Please revert to the standard wordpress theme (ie, not your child theme) and also perform the conflict tests as per this link:

    https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

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